Merchandising Service Associate - Plant Service Lead

Lowes; Marlboro Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Merchandising Service Associate – Plant Service Lead to enhance customer experience in the garden center. This role focuses on providing exceptional customer service, maintaining attractive product displays, and ensuring compliance with safety protocols. You will engage with customers, assist with merchandise organization, and collaborate with team members to ensure a well-stocked and appealing environment. Join a company that values community and offers a dynamic work atmosphere where your contributions can make a significant impact.

Qualifications

• Less than 1.5 years of live nursery or general merchandising experience.
• Experience in product merchandising and reading planograms.

Responsibilities

• Provide excellent customer service and build vendor relationships.
• Merchandise plants according to planograms and maintain displays.
• Monitor for shoplifting and ensure cleanliness in work areas.

Skills

Customer Service

Merchandising

Communication

Safety Protocols

Education

High School diploma or GED

Tools

Power Equipment

Job description

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate – Plant Service Lead, this means focusing on Live Plants while:

1. Being friendly and professional while engaging vendors and associates to meet store needs.
2. Ensuring signage, pricing information, and displays are accurate for easy merchandise location.
3. Creating visually appealing, safe, clean, and accessible product displays.

The Merchandising Service Associate – Plant Service Lead oversees all assigned Live Nursery merchandising resets, service responsibilities, and maintenance activities, working outdoors in the garden center to ensure merchandise is stocked, fronted, and priced according to planograms and standards. They collaborate closely with the Merchandising Service Manager, team members, and store leaders to set priorities and address nursery service needs, providing ongoing updates and feedback. Maintaining a safe environment through daily safety reviews, hazard identification, cleanliness, and security monitoring is essential. Travel is occasional for meetings, training, or support to neighboring stores.

What you will do

1. Provide excellent customer service by adhering to Lowe's policies and procedures.
2. Build vendor relationships by directing and verifying merchandise resets.
3. Communicate project priorities, schedules, and needs with the team and manager.
4. Engage with customers when opportunities arise, assisting with locating, demonstrating, and loading merchandise, and responding promptly to questions.
5. Merchandise plants onto tables according to planograms, ensuring proper signage and display standards.
6. Identify and replace damaged signage, displays, and collateral.
7. Maintain accurate signage and digital information throughout the store.
8. Ensure proper placement of cross-merchandise and support products to drive sales.
9. Assist with culling and pricing distressed plants.
10. Communicate effectively with team members and supervisors about issues and needs.
11. Adjust fixtures, rotate stock, and support display setup with power equipment as needed.
12. Document completion of service and maintenance tasks, including photographs.
13. Ensure displays are safe, functional, and repaired when necessary.
14. Handle packaging repairs and debris removal to maintain cleanliness.
15. Replace light bulbs and report maintenance issues promptly.
16. Monitor for shoplifting and security risks, reporting concerns immediately.
17. Maintain cleanliness and organization in work areas according to standards.
18. Follow safety protocols, including the use of safety equipment and procedures.
19. Operate store equipment such as lifts, phones, and surveillance systems as required.
20. Perform other duties as assigned.

Minimum Qualifications

• Less than 1 year 6 months of live nursery or general merchandising experience.

Preferred Qualifications

• High School diploma or GED.
• Less than 1 year 6 months of Lowe's sales floor experience.
• 6 months of experience in product merchandising, including reading planograms and setup/teardown of displays.
• Less than 1 year 3 months operating power equipment such as lifts and order pickers.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement retailer serving approximately 16 million customer transactions weekly across over 1,700 stores with sales exceeding $86 billion in 2023. Based in Mooresville, NC, Lowe’s employs around 300,000 associates and is committed to community programs for safe, affordable housing and skilled trades development. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and conducts all personnel practices without discrimination based on race, color, religion, sex, gender, age, disability, or other protected categories. Starting pay varies based on factors such as location, education, and experience. For benefits information, visit https://talent.lowes.com/us/en/benefits.