Merchandising Service Associate - Plant Service Lead

Lowe's; Carnegie (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in home improvement is seeking a Merchandising Service Associate – Plant Service Lead. This role focuses on delivering exceptional customer service while managing live plants and ensuring a visually appealing garden center. You will collaborate with team members to maintain safety and merchandising standards, engaging with customers and vendors alike. This position offers a unique opportunity to grow within a supportive environment that values diversity and community involvement. If you are passionate about plants and customer service, this is the perfect role for you.

Qualifications

• Less than 1 year 6 months of live nursery or general merchandising experience.
• 6 months experience with product merchandising and reading planograms.

Responsibilities

• Provide excellent customer service in line with Lowe’s policies.
• Build relationships with vendors and ensure merchandise resets meet standards.
• Maintain safety standards and conduct safety reviews.

Skills

Customer Service

Merchandising

Safety Standards

Communication

Education

High School diploma or GED

Tools

Power Equipment

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate – Plant Service Lead, this means focusing on Live Plants while: (1) being friendly and professional while engaging vendors and associates to meet store needs, (2) ensuring signage, pricing information, and displays are accurate, and (3) creating visually appealing product selections that are safe, clean, and accessible. The role involves overseeing live nursery merchandising resets, service responsibilities, and maintenance activities, working outside in the garden center to ensure merchandise is stocked, fronted, and priced according to planograms and standards. The position requires collaboration with the Merchandising Service Manager, team, and store leaders to set priorities and identify store nursery service needs, while maintaining a safe environment through daily safety reviews and organization. Travel is occasional for meetings, training, or support to neighboring stores.

What you will do

• Provide excellent customer service in line with Lowe’s policies and procedures.
• Build relationships with vendors and ensure merchandise resets meet Lowe’s standards.
• Communicate project priorities, schedules, and needs with the team and manager.
• Engage with customers when opportunities arise, assisting with locating, demonstrating, and loading merchandise.
• Address signage, display, and merchandising standards, including updating signage and ensuring proper placement of products to drive sales.
• Assist with culling and pricing plants, maintaining safety and organization, and operating store equipment as needed.
• Report issues with quality, quantity, or additional needs to supervisors.
• Maintain safety standards, conduct safety reviews, and ensure the store environment is secure and organized.
• Perform other duties as assigned, contributing as an individual contributor.

Required Qualifications:

• Less than 1 year 6 months of live nursery or general merchandising experience.

Preferred Qualifications:

• High School diploma or GED.
• Less than 1 year 6 months of Lowe’s sales floor experience.
• 6 months experience with product merchandising and reading planograms.
• Less than 1 year 3 months operating power equipment such as lifts and order pickers.

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement retailer operating over 1,700 stores across the U.S., with fiscal year 2023 sales exceeding $86 billion, and approximately 300,000 employees. Based in Mooresville, N.C., Lowe’s is committed to community support and creating safe, affordable housing. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and values diversity. All employment practices are conducted without regard to race, color, religion, sex, gender, age, national origin, disability, sexual orientation, gender identity, marital status, veteran status, genetic information, or any other protected category under law.