Merchandising Sales Associate

Tractor Supply Company; Sturbridge (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated FAST Team Member to travel within a district, executing essential tasks like planograms and merchandise assembly while delivering exceptional customer experiences. This role requires flexibility, adaptability, and a service-oriented mindset. Ideal candidates will have retail experience and a passion for customer service, contributing to a positive shopping environment. Join a team that values work-life balance and offers a comprehensive benefits package, making a difference in the lives of customers and communities every day.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Prior retail experience is required; knowledge in farming or ranching is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Execute planograms and provide merchandise assembly support.
• Deliver legendary customer service and maintain store signage.

Skills

Retail Experience

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Forklifts

Cash Registers

Computers

Job description

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The Field Activity Support Team (FAST) Team Member is responsible for traveling to stores within an assigned district to own and execute "start to finish" variable tasks such as planograms, as well as provide support for other tasks including merchandise and fixture assembly, and the maintenance of all signage. The FAST Team Member will interact with customers and Team Members, while delivering a Legendary Customer Experience.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

As a FAST Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, fulfilling all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts with the ability to work varied hours, days, nights, and overtime as needed.
• Communicate proactively with your District FAST Supervisor regarding work completion, issues, and solutions.
• Complete planograms and resets accurately and on time.
• Perform store-specific measurements.
• Perform accurate cycle counts.
• Complete the Tractor Way top cap process.
• Hang store signage.
• Assemble merchandise, fixtures, and PDQs.
• Perform detailed recovery and review planogram integrity.
• Deliver Legendary Customer Service through GURA: Greet, Uncover needs, Recommend solutions, Ask to add value & appreciate the customer.
• Ensure customers have a Legendary shopping experience that differentiates us from competitors.
• Provide peak coverage as needed (e.g., Day After Thanksgiving).
• Perform other duties as assigned.

Required Qualifications

Experience: Prior retail and/or merchandising experience is required. Knowledge in farming, ranching, pet/equine, or welding is preferred. Must be 18+ years old with a valid driver’s license.

Education: High school diploma or equivalent preferred; however, reading, writing, and counting skills are essential regardless of education level.

Preferred knowledge, skills, or abilities

• Knowledge in farming, ranching, pet/equine, or welding is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Interpersonal skills and ethical issue resolution with minimal conflict.
• Self-directed with the ability to complete tasks independently.

Working Conditions

• Generally indoor environment with moderate noise.
• Shifts typically no less than 4 hours, possibly exceeding 8 hours.
• Travel between store locations using personal vehicle, often for extended periods.
• Adherence to safety guidelines and promotion of a safe work environment.
• Work on hard surfaces like concrete or asphalt; adequate lighting and temperature.

Physical Requirements

• Travel as needed for district support.
• Push/pull merchandise up to 2,000 pounds with proper equipment.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, climb ladders frequently.
• Access all store areas safely.
• Operate store equipment including computers and cash registers.
• Read, write, and count accurately for documentation.
• Effective communication with team members and customers.
• Handle contact with birds/poultry.
• Complete all required training successfully.
• Operate equipment like dollies, handtrucks, forklifts, balers, computers, cash registers.
• Lifting up to 50 pounds.
• Driving a vehicle required.
• Stand, walk, reach overhead, transfer merchandise.
• Move throughout the store safely and quickly.

Disclaimer

This overview is not comprehensive. Duties may be assigned by supervisors as needed.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our decisions and culture. We believe in work-life balance and supporting our Team Members' well-being. Your opportunity is out here at Tractor Supply and Petsense.