Merchandising Lead - Member Service & Team Leadership

Sam's Club; Hickory (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) study

Paid time off

Job summary

Sam's Club in Hickory, NC is seeking an enthusiastic associate to deliver exceptional member service and guidance on self-service technology. You will assist with purchasing decisions, resolve issues, and promote products and services while supporting a team of associates on daily tasks.

The role requires at least 6 months in retail and 6 months in customer service, with a focus on teamwork, integrity, and member satisfaction in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provide member service by acknowledging needs and guiding them to solutions.
• Assist with purchasing decisions and self-service technology support.
• Resolve member issues and promote products and services according to policy.
• Supervise associates, assign duties, communicate goals, train staff, and ensure service quality.

Skills

Customer service

Retail experience

Job description

Sam's Club in Hickory, NC is seeking an enthusiastic associate to deliver exceptional member service and guidance on self-service technology. You will assist with purchasing decisions, resolve issues, and promote products and services while supporting a team of associates on daily tasks.

The role requires at least 6 months in retail and 6 months in customer service, with a focus on teamwork, integrity, and member satisfaction in a fast-paced environment.