Merchandising Lead — Member Experience & Store Ops

Sam's Club; Abilene (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Sam's Club is seeking an associate to provide exceptional member service, guide self‑service tech, and assist in decision making for purchases. You will supervise associates, help manage the sales floor, and ensure accurate pricing, stocking and merchandising according to company standards.

Responsibilities include enforcing safety rules, handling returns, coordinating with management, and supporting ordering, receiving, and club pick‑up operations.

Qualifications

• Customer-focused approach with strong communication and conflict resolution.
• Experience guiding and training associates in store procedures.
• Ability to organize and present merchandise appealingly while maintaining quality controls.
• Commitment to safety policies and incident reporting across the floor.

Responsibilities

• Provide member service by identifying needs and guiding self-service technology.
• Assist management with supervising associates and communicating goals.
• Maintain sales floor, restocking, pricing, and signage per policy.
• Ensure safety, forklift procedures, and hazardous materials handling per guidelines.
• Oversee club pick-up order preparation and merchandise staging.

Skills

Customer service

Supervision

Merchandising

Safety & compliance

Job description

Sam's Club is seeking an associate to provide exceptional member service, guide self‑service tech, and assist in decision making for purchases. You will supervise associates, help manage the sales floor, and ensure accurate pricing, stocking and merchandising according to company standards.

Responsibilities include enforcing safety rules, handling returns, coordinating with management, and supporting ordering, receiving, and club pick‑up operations.