Seasonal Retail Support — Guest Experience & Merchandising

Macy's; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

health counseling and legal/financial

Job summary

Macy's is seeking a Merchandising Colleague to deliver a seamless, in-store experience through strategic merchandise movement and appealing displays. You will greet customers warmly, assist with product selections, and help maintain pricing and signage accuracy. A collaborative, customer‑centered approach is essential.

The role emphasizes flexibility, strong communication, product knowledge, and the ability to drive sales while ensuring a welcoming store atmosphere for all guests.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Able to create connections with customers, help meet sales goals, and participate in sales-boosting events.
• Create a welcoming, friendly environment for customers and colleagues, fostering conversations and connections.
• Able to learn about products and give expert guidance based on customer wants, features, and choices.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point-of-sale technology and digital tools to streamline transactions.
• Work seamlessly with colleagues across departments to drive sales and elevate the customer experience.
• Meet daily sales goal challenges.

Responsibilities

• Assist in merchandise movement and placement strategies and maintain well-organized displays.
• Maintain accurate pricing and promotional signage across the floor.
• Greet customers with hospitality and offer assistance to ensure they feel seen and valued.
• Support visual merchandising by updating mannequins and resetting floor layouts to align with company directives.
• Recover the floor and fitting rooms, replenish merchandise, and prepare space for the next day.

Skills

Flexible availability

Customer communication

English policy literacy

Customer engagement

Product knowledge

POS & digital tools

Tools

POS systems

Job description

Macy's is seeking a Merchandising Colleague to deliver a seamless, in-store experience through strategic merchandise movement and appealing displays. You will greet customers warmly, assist with product selections, and help maintain pricing and signage accuracy. A collaborative, customer‑centered approach is essential.

The role emphasizes flexibility, strong communication, product knowledge, and the ability to drive sales while ensuring a welcoming store atmosphere for all guests.