Merchandising & Customer Experience Associate

Chico's FAS, Inc.; Pleasanton (CA); On-site; USD 23,419 - 28,929; Full time

Job summary

Chico's FAS, Inc. in Pleasanton, CA is seeking a Support Associate to uphold a customer- and product-focused sales culture. This role handles merchandise processing, stock organization, and store-to-store transfers to keep the floor stocked and inviting.

Experience is preferred but training is provided; MAPS service standards are a key focus. You will assist with visual merchandising, pricing changes, and signage, while maintaining a clean stockroom and supporting a flexible schedule including

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Work quickly and within strict timelines.
• Show teamwork and collaboration.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates and management; wear or communicate with headset.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment; reorganize merchandise as needed to maximize stock space.
• Ensure new products are merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices with items received, and timely complete store-to-store transfers and locate requests.
• Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Assist with visual directives such as floorsets, window changes, visual presentations, and signage placement, as directed.
• Support the MAPS principles and standards through strong operational processes that support a cohesive omni-channel experience.

Skills

Communication skills

Customer service

Organizational skills

Multi-tasking

Technology literacy

Standing/walking capability

Teamwork

Scheduling flexibility

Visual merchandising exposure

Headset communication

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. in Pleasanton, CA is seeking a Support Associate to uphold a customer- and product-focused sales culture. This role handles merchandise processing, stock organization, and store-to-store transfers to keep the floor stocked and inviting.

Experience is preferred but training is provided; MAPS service standards are a key focus. You will assist with visual merchandising, pricing changes, and signage, while maintaining a clean stockroom and supporting a flexible schedule including