Merchandising Coordinator eCommerce

American Greetings; Westlake (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

American Greetings in Westlake, OH is seeking an on-site ECommerce Merchandising Coordinator to support digital merchandising across all channels. You will work with Product Management, Sales, Marketing and creative teams to publish item listings, maintain site content, and optimize product performance.

Responsibilities include managing 1P and 3P item listings, SKU creation, copy and attributes, SEO-focused descriptions, and CMS data uploads.

Qualifications

• 1+ years of experience in eCommerce, merchandising, retail, or digital marketing.
• Bachelor’s degree in Merchandising, Marketing, Business or related field preferred.
• Strong attention to detail and ability to manage deadlines.
• Experience with CMS and eCommerce platforms is a plus.

Responsibilities

• Own and manage item listings on 1P & 3P eCommerce platforms.
• Create SKUs, naming, copy, attributes, and categorization.
• Collaborate with Product Management to gather product information.
• Direct art direction for product photography and asset submission.
• Support retail media campaigns and optimize pages for SEO.
• Maintain copy and image style guide standards.
• Upload product data into CMS and manage item setup pipelines.
• Support omnichannel Buy Online Pick Up In Store initiatives.

Skills

eCommerce

SEO

Excel/Sheets

Collaboration

VLOOKUPS

Education

Bachelor's degree in Merchandising/Marketing/Business

Tools

PIM systems (Salsify)

Vendor portals

Content Management System

Job description

Job Description

Because this position requires regular on-site work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.

Because this position requires regular on-site work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.

Remote work and relocation assistance are NOT available for this role.

The eCommerce Merchandising Coordinator supports the digital merchandising strategy to drive online sales, improve customer experience, and ensure product content accuracy across all digital channels.

This role works cross-functionally with Product Management, Sales, Marketing, and creative teams to execute item listings and other asset publications, maintain site content, and optimize product performance.

This position works with internal resources to develop new creative assets that, combined with the information provided by Product Management, populates the retail partners’ merchandising templates.

The eCommerce Merchandising Coordinator also maintains all product information in the appropriate Content Management System so that the information can be easily accessed and shared across our business and for use in subsequent item set ups.

Essential Duties & Responsibilities

Product Setup & Site Management

• Responsible for all item listings and other asset publications onto 1P & 3P eCommerce platforms as well as B&M retail partner websites
• Manage the full item setup process, including SKU creation, product naming, copy, attributes, and categorization.
• Work with Product Management to acquire product information and associated attributes
• Work with internal creative resources, provide art direction for the development of product photography, including submitting work requests, providing product numbers and samples
• Collaborate with internal marketing team to support retail media campaigns including execution, and identifying opportunity to optimize pages for internal & external search rankings
• Maintain copy and image style guide standards
• Implement unique, SEO-infused product copy, including descriptions, titles and product features
• Upload product information into content management system
• Use retailer-provided forms to complete online item set up and photo submission
• Record and communicate new retailer item IDs
• Own and maintain accurate status trackers to manage the full item set up process
• Partner with cross-functional teams to support omnichannel Buy Online Pick Up In Store programs & initiatives

Experience Required

Required Length & Type of Experience:

• 1+ years of experience in eCommerce, merchandising, retail, or digital marketing.

Knowledge, Skills & Abilities

Strong understanding of eCommerce syndication platforms & PIM systems (e.g., Salsify).

Experience working in retailer portals (e.g., Vendor Central, SupplierOne, 1WS).

Familiarity with SEO, site merchandising, and digital consumer behavior is a plus.

Highly organized with strong attention to detail and ability to manage multiple deadlines.

Excellent communication and cross functional collaboration skills.

Proficient in Excel/Sheets; comfortable with Vlookups

Education Required

Bachelor’s degree in Merchandising, Marketing, Business or related field preferred.

Career Site Category

Corporate Jobs