Merchandise Team Lead

Herschend Family Entertainment Co.; Valdosta (GA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Herschend Family Entertainment Co. in Valdosta, GA is seeking a Team Member to maintain smooth communication between department supervisors and team members, train new staff, and ensure outstanding guest service at all times.

You will uphold company guidelines, assist daily operations, manage openings and closings, help with inventory and displays, and represent the brand with a friendly, groomed appearance.

Qualifications

• Experience coaching and developing team members.
• Strong customer service orientation.
• Excellent communication skills (oral and written).

Responsibilities

• Maintain a smooth flow of communication between department supervisors and Team members.
• Train all new Team Members in procedures for assigned location.
• Ensure that all Team Members deliver outstanding guest service at all times.
• Understand and apply company and department guidelines, including uniform, grooming, absences and tardies, and disciplinary actions.
• Maintain the highest level of guest service and satisfaction.
• Ensure staffing needs are met daily.
• Provide constructive feedback and frequent evaluations to team members.
• Assist in training on a daily basis.
• Open and close location on schedule and manage daily operations.
• Observe receiving methods and ensure policy compliance.
• Correct safety violations and communicate to supervisor.
• Maintain product placement and cleanliness of games.
• Assist in inventory and cycle counts.
• Protect company assets and maintain loss prevention procedures.
• Handle cash and credit transactions accurately and securely.
• Create memories by exceeding guest expectations.
• Other duties as assigned.

Skills

Coaching and Development

Customer Oriented

Energetic

Enthusiastic

Friendly

Initiative

Communication, Oral

Communication, Written

Job description

• Maintain a smooth flow of communication between department supervisors and Team members.
• Training all new Team Members in specific procedures for assigned location.
• Ensuring that all Team Members deliver outstanding guest service at all times.
• Understand all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action.
• Maintain the highest level of guest service and satisfaction.
• Ensure all staffing needs are met on a daily basis.
• Provide constructive feedback to location team members. Give frequent oral evaluations and share ways in which they can improve.
• Assist in training on a daily basis.
• Communicate with Merchandise Supervisor regarding staffing needs.
• Ensure your location is opened and closed at its scheduled time.
• Observe receiving methods to ensure all policies are being followed.
• Correct any safety violations and potential hazards, and communicate to supervisor
• Responsible for product placement and cleanliness of games.
• Assist in Annual Inventory and monthly cycle counts.
• Track damaged goods.
• Protect company assets: money, merchandising, equipment. Maintain accurate operational and loss prevention procedures.
• Must be willing and able to handle sensitive information and accurately account for cash and credit transactions
• Implement and enforce pre-established guidelines/policy of Merchandise Department and Wild Adventures.
• Pleasant, polite manner with guests and Team members while creating a team spirit to achieve Wild Adventures Mission.
• Maintain full stock levels and exciting displays in all games.
• Comply with all company safety policies and procedures. Report any unsafe conditions, activity or injury immediately to a manager or supervisor.
• Daily completion of all paperwork including break documents and supply requisition forms.
• Clean and maintain cleanliness of assigned work areas
• Report any unsafe actions or area or any needed repairs to your team lead/ supervisor
• Work cooperatively with all departments and assisting as necessary
• Represent the company to guests and other team members in a positive and friendly manner
• Maintain a groomed look, good personal hygiene including wearing a clean WA uniform
• “Create Memories Worth Repeating” for our guest by exceeding expectations.
• Other duties as assigned

POSITION QUALIFICATIONS

• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.