Admissions Host

Herschend Family Entertainment Co.; Valdosta (GA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free season admission

Complimentary tickets for others

Team member events

Park-wide discounts

Career development opportunities

Employee recognition and prizes

Family-friendly work environment

Job summary

Wild Adventures in Valdosta is seeking Admissions Team Members to help operate ticketing and guest services areas with safety and efficiency. You will work indoors and outdoors at various locations such as toll booths, kiosks, season pass processing centers, and turnstiles, while greeting guests and sharing park information.

The role emphasizes friendly service, cash handling, and adherence to all park policies.

Qualifications

• Currently enrolled in high school or GED preferred.
• Must be able to read, write, and speak English.
• Strong basic computer skills and ability to operate park POS systems.

Responsibilities

• Maintain excellent guest service and resolve guest concerns.
• Operate admissions locations safely and efficiently per policy.
• Handle cash, PCI procedures, and cash register documentation.
• Protect company assets and report losses or counterfeit money.
• Represent the company to guests and team members in a positive manner.
• Be willing to work outside zone to support park needs.
• Adhere to park policies and safety procedures.

Skills

Friendly demeanor

Energetic

Enthusiastic

Customer oriented

Patience

Honesty integrity

Problem solving

Accuracy

Accountability

Analytical skills

Oral communication

Safety awareness

Education

High school or GED

Tools

POS systems

Job description

Admissions Team Members are responsible for ensuring the safe, smooth, and efficient operation of their assigned work location, as well as maintaining the cleanliness of their work location in both guest view and back areas while providing excellent Guest Service. Admissions Team Members perform all tasks with the focus being on the guest experience. Work locations include but are not limited to, toll booths, ticket kiosks, season pass processing centers, turnstiles, welcome centers, and parking lots. Communication of park information, admission costs and guidelines, safety rules, and crowd control are included in the daily job functions. Admissions Team Members work both indoors and outdoors in all weather conditions and often perform physically demanding tasks. Professionalism and a positive outlook are required at all times.

ESSENTIAL FUNCTIONS

• Maintain excellent Guest Service and ensure guest problems are handled appropriately including directing, answering questions, interacting positively, and resolving concerns
• Operate assigned Admissions locations in a safe, efficient manner in accordance with company policy and procedure
• Enforce and adhere to all departmental, park, and safety policies and procedures
• Complete all applicable department paperwork accurately and thoroughly
• Operate cash register and have a thorough knowledge of procedures used in handling, recording, and counting money
• Represent the company to guests and other team members in a positive & friendly manner
• Complete PCI/Cash Handling training; perform in a manner compliant with company policies and procedures, including cash and credit card handling
• Protect company assets: money, merchandise, and equipment. Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the park
• Must be willing to work outside his or her zone of assignment to fulfill general park needs on occasion
• Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
• Represents the company to guests and other team members in a positive and friendly manner
• Satisfies Wild Adventure’s standards for performance and conduct. For example, reports to work regularly and on time
• “Create Memories Worth Repeating” for our Guests by exceeding guest expectations
• Perform other duties as assigned

BEYOND PAYDAY PERKS:

• FREE Season Admission to Wild Adventures For You and One Guest
• Complimentary Tickets To Give To Others
• Exclusive Team Member Events
• Park Wide Discounts
• Internal Promotions / Career Development Opportunities
• Team Member Recognition and Prizes
• Wholesome, family-oriented work environment

WORK ENVIRONMENT:

This position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to the exposure of various chemicals, bodily fluids, and bloodborne pathogens, prolonged exposure to sunlight or rainy conditions

Wild Adventures is an equal opportunity employer; reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills:

COMPETENCY STATEMENT(S)

• Friendly - Ability to exhibit a cheerful demeanor toward others
• Energetic - Ability to work at a sustained pace and produce quality work
• Enthusiastic - Ability to bring energy to the performance of a task
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Patience - Ability to act calmly under stress and strain, and not being hasty or impetuous
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Accuracy - Ability to perform work accurately and thoroughly
• Accountability - Ability to accept responsibility and account for his/her actions
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Safety Awareness - Ability to identify and correct conditions that affect employee safety

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Stand C Lift/Carry

Walk F 10 lbs or less F

Sit O 11-20 lbs O

Manually Manipulate C 21-50 lbs O

Grasp C 51-100 lbs O

Reach Outward C Over 100 lbs O

Reach Above Shoulder O

Speak C Push/Pull

Climb O 12 lbs or less O

Crawl O 13-25 lbs O

Squat or Kneel F 26-40 lbs O

Bend F 41-100 lbs O

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - ability to hear with both ears

Sense of Smell

Sense of Taste

Sense of Touch

Required Experience

EDUCATION:

Currently enrolled in High School, High School Graduate, or GED preferred.

COMPUTER SKILLS:

Strong basic computer skills; must be able to operate and understand the park's point of sale system(s)

OTHER REQUIREMENTS:

• Mustbe at least 16 years of age.
• Must be able to read, write, and speak English
• Must be able to wear appropriate job-specific personal protective equipment (PPE)
• Must be available to work days, evenings, weekdays, weekends, and holidays as needed
• Must have reliable transportation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.