Merchandise Team Lead

Canada's Wonderland; Buena Park (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Canada's Wonderland in Buena Park, California, is seeking a Team Lead in Merchandise to oversee daily operations of the merchandise department, train and mentor associates, manage inventory, and assist guests with purchases and inquiries.

The role requires energetic, self-sufficient individuals with strong organizational and communication skills, proficiency with inventory systems, and the ability to work flexible hours, including weekends and holidays, while keeping displays clean and compliant

Qualifications

• Energetic and outgoing personality (must be able to engage guests)
• Self-sufficiency and ability to work independently in single-staffed locations
• Proficiency in inventory management systems
• Strong organizational and communication skills
• Attention to detail and ability to multitask
• Ability to provide verbal direction and assistance to guests
• Knowledge of products to determine guests’ needs

Responsibilities

• Communicate daily staffing concerns to Area Leadership and Management
• Maintain positive, professional relationships with team members
• Perform weekly inventory cycle counts for fast-selling items
• Assist guests with purchases and product inquiries
• Maintain visually appealing merchandise displays and adequate inventory
• Provide quality guest service in person and by telephone
• Clean and maintain displays, shelves, counters, and stock areas
• Receive, organize, and stock shelves and display racks
• Monitor areas to detect theft and protect park assets
• Assist with inventory counts and maintain records
• Keep work and guest areas clean and organized
• Perform other duties as assigned

Skills

Inventory management

Team leadership

Guest service

Communication skills

Organizational skills

Attention to detail

Training/Mentoring

Independent work

Tools

Inventory management systems

Job description

Overview

$17.56 /hour

As a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations.

Responsibilities

• Communicate daily staffing concerns to Area Leadership and Management
• Maintain positive, professional relationships with all team members, serving as an example
• Perform weekly inventory cycle counts for fast-selling items in Merchandise shops
• Assist guests with purchases and product inquiries, offering personalized recommendations
• Maintain visually appealing merchandise displays and ensure inventory levels are adequately stocked
• Provide quality guest service by offering information in person regarding products and services
• Clean and maintain displays, shelves, counters, stock areas, and tables
• Receive, retrieve, organize, and stock shelves, counters, tables, or display racks with products
• Monitor areas to detect theft and assist in protecting park assets
• Assist with inventory counts and maintain accurate records
• Keep work and guest areas clean, neat, and organized
• Perform other duties as assigned

Qualifications

• Energetic and outgoing personality
• Demonstrate self-sufficiency and the ability to work independently in single-staffed locations
• Proficiency in inventory management systems
• Strong organizational and communication skills
• Attention to detail and ability to multitask
• Ability to provide verbal direction and assistance to guests
• Knowledge of products to determine guests’ needs and desired merchandise
• Ability to provide quality guest service in person and via telephone
• Ability to monitor areas to detect theft and assist in protecting park assets
• Ability to keep work and guest areas clean and organized
• Ability to work as a team player with other team leads, associates, supervisors, and managers
• Availability to work flexible hours, including weekends and holidays