Merchandise Team Lead

Six Flags Entertainment Corporation; Charlotte (NC); On-site; USD 27,000 - 33,000; Part time

Job summary

Six Flags Entertainment Corporation in Charlotte, NC is seeking a dedicated Team Member to manage merchandise operations and deliver exceptional guest service. This role requires overseeing daily store tasks, ensuring attractive product displays, and training staff on best practices.

The ideal candidate must possess excellent communication and time management skills, and be organized, punctual, and able to lift 10-50 lbs. Previous theme park experience is preferred.

Qualifications

• Must be organized with excellent time management skills.
• Good verbal and written communication skills.
• Theme park experience preferred.

Responsibilities

• Manage daily operations within merchandise locations.
• Ensure merchandise is attractively displayed.
• Develop and train employees on product knowledge.
• Analyze sales performance data.
• Handle guest inquiries professionally.

Skills

Guest service skills

Time management skills

Sales techniques

Communication skills

Organizational skills

Job description

Overview

This position pays $15/hr

You play a crucial role in creating an unforgettable shopping experience for our guests. This dynamic role is centered around managing daily operations within our merchandise locations, and ensuring that our offerings align with the high standards of our brand. You'll be responsible for executing merchandising strategies, maintaining inventory, and promoting a culture of exceptional customer service.

Responsibilities

• Demonstrate excellent guest service skills and maintain a positive attitude towards Guests, Team Members and Management.
• Ensure all merchandise is attractively displayed and stock is maintained according to visual merchandising standards.
• Develop and train employees on product knowledge, sales techniques, and customer service best practices.
• Analyze sales performance data to develop strategies for exceeding sales goals and improving store performance.
• Handle guest inquiries and resolve issues with professionalism and efficiency.
• Collaborate with area supervisor to plan promotional events and maximize merchandise visibility throughout the park.
• Maintain a neat, friendly, and pleasant demeanor.
• Oversee daily store operations, including opening and closing procedures, Point of Sale procedures, and inventory management.
• Correct issues as they arise and bring any uncertainties to the attention of the Management Team promptly.
• Enforce all Park and Department policies and procedures, effectively issuing discipline as needed.
• Develop basic understanding of damages, transfers, and orders; assist supervisor with handling daily inventory control functions.
• Maintain full compliance of all Cash Handling policies and procedures.

Qualifications

Theme Park Experience Preferred

• 16 years old or older.
• Must be organized with excellent time management skills and able to work flexible and varied shifts.
• Must be punctual and have a good attendance record.
• Good verbal and written communication skills.
• Must be able to interact well with internal team members while maintaining a professional atmosphere.
• Must be able to follow and uphold all Six Flags Policies and Procedures.
• Must be able to lift 10-50 lbs.