Merchandise Supervisor

Canada's Wonderland; Arlington (TX); On-site; USD 15,911 - 22,661; Full time

Job summary

Canada's Wonderland in Arlington, Texas is seeking a Retail Operational Supervisor to enhance the shopping experience for guests. This dynamic role involves leading a diverse team, ensuring efficient operations, and maintaining high merchandising standards.

Your responsibilities include supervising retail operations, training team members, and implementing strategies to maximize customer engagement. Ideal candidates will have strong organizational skills and a passion for customer service, alongside the ability to work flexible shifts.

Qualifications

• Theme Park experience preferred.
• Must be 16 years old or older.
• Punctual with a good attendance record.
• Self-motivated and able to interact professionally.
• Must follow Six Flags Policies and Procedures.

Responsibilities

• Supervise daily retail operations and team performance.
• Train and mentor retail employees.
• Maintain visual merchandising standards.
• Monitor inventory levels and assist in stock management.
• Implement sales strategies and promotions.
• Conduct regular team meetings.
• Address guest inquiries and concerns.
• Oversee daily store operations, including POS procedures.

Skills

Organization

Time management

Verbal communication

Written communication

Computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

This position has a payrate of $14/hr

You play a crucial role in creating an unforgettable shopping experience for our guests. This dynamic position is centered around managing daily operations within our merchandise locations, ensuring that our retail offerings align with the high standards of our brand. Your leadership will guide a diverse team in a fast-paced, engaging environment, where creativity and enthusiasm are key to captivating our visitors. You will be responsible for executing merchandising strategies, maintaining inventory, and promoting a culture of exceptional customer service. In addition to overseeing the multiple retail spaces, you will collaborate with park management to drive sale initiatives, analyze performance metrics, and implement best practices that enhance both guest satisfaction and operational efficiency.

Responsibilities

Retail Operational supervisor functions include, but are not limited to, the following activities:

• Supervising daily retail operations and ensuring efficient team performance
• Training, mentoring, and evaluating retail employees to enhance productivity and guest service
• Maintaining visual merchandising standards and ensuring product displays are appealing and organized
• Monitoring inventory levels and assisting in stock management to avoid shortage or excess
• Implementing sales strategies and promotions to maximize engagement
• Conducting regular team meetings to communicate goals, updates, and feedback
• Addressing guest inquiries, concerns, and feedback with professionalism and hospitality
• Overseeing daily store operations, including opening and closing procedures, Point of Sale procedures, and inventory management
• Developing and training store leads on product knowledge, sales techniques, and customer service best practices
• Collaborating with park management to plan promotional events and maximize merchandise visibility throughout the park
• Maintaining a neat, friendly, and pleasant demeanor

Qualifications

• Theme Park experience preferred
• 16 years old or older
• Must be organized with excellent time management skills with ability to work flexible and varied shifts
• Must be punctual and have a good attendance record
• Good verbal and written communication skills
• Strong computer skills with knowledge of Microsoft Word and Excel
• Self Motivator
• Must be able to interact well with internal team members while maintaining a professional atmosphere
• Must be able to follow and uphold all Six Flags Policies and Procedures