Merchandise Team Lead

Canada's Wonderland; Charlotte (NC); On-site; USD 17,047 - 24,280; Part time

Job summary

Canada's Wonderland in Charlotte, NC is seeking a Merchandise Operations Manager to create an unforgettable shopping experience for guests. The role focuses on managing daily operations, maintaining high merchandising standards, and promoting customer service.

The ideal candidate will have theme park experience, be 16 years or older, possess excellent communication skills, and manage diverse shifts responsibly. This position offers a pay of $15/hr and various responsibilities including sales strategy development and inventory management.

Qualifications

• Theme Park experience preferred.
• 16 years old or older.
• Good verbal and written communication skills.
• Ability to work flexible and varied shifts.

Responsibilities

• Demonstrate excellent guest service skills and maintain a positive attitude.
• Ensure merchandise is displayed attractively and inventory is maintained.
• Analyze sales performance data to improve store performance.
• Collaborate on promotional events and manage daily operations.

Skills

Guest service skills

Organizational skills

Time management skills

Communication skills

Job description

Overview

This position pays $15/hr

You play a crucial role in creating an unforgettable shopping experience for our guests. This dynamic role is centered around managing daily operations within our merchandise locations, and ensuring that our offerings align with the high standards of our brand. You'll be responsible for executing merchandising strategies, maintaining inventory, and promoting a culture of exceptional customer service.

Responsibilities

• Demonstrate excellent guest service skills and maintain a positive attitude towards Guests, Team Members and Management.
• Ensure all merchandise is attractively displayed and stock is maintained according to visual merchandising standards
• Develop and train employees on product knowledge, sales techniques, and customer service best practices
• Analyze sales performance data to develop strategies for exceeding sales goals and improving store performance
• Handle guest inquiries and resolve issues with professionalism and efficiency
• Collaborate with area supervisor to plan promotional events and maximize merchandise visibility throughout the park
• Maintaining a neat, friendly, and pleasant demeanor
• Oversee daily store operations, including opening and closing procedures, Point of Sale procedures, and inventory management
• Correct issues as they arise and bring any uncertainties to the attention of the Management Team promptly.
• Responsible for enforcing all Park and Department policies and procedures, effectively issuing discipline as needed.
• Develop basic understanding of damages, transfers, and orders Assist supervisor with handling daily inventory control functions.
• Maintain full compliance of all Cash Handling policies and procedures

Qualifications

• Theme Park experience preferred
• 16 years old or older
• Must be organized with excellent time management skills with ability to work flexible and varied shifts
• Must be punctual and have a good attendance record
• Good verbal and written communication skills
• Must be able to interact well with internal team members while maintaining a professional atmosphere
• Must be able to follow and uphold all Six Flags Policies and Procedures
• Must be able to lift 10-50 lbs.