Merchandise Strategy & Ticket Programs Lead

Worthingtonchamber; Worthington (OH); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Wellness program

401(k) match

Life & disability insurance

AAA membership

Employee discounts

Training & development

Paid time off

Job summary

AAA Ohio Auto Club is seeking a Merchandise Specialist responsible for the financial success of the OAC merchandise and attraction ticket programs. The role reports to the Travel Operations Director and collaborates with store teams to optimize product mix and revenue.

You will manage vendor relations, pricing, inventory, and event representation, ensuring accurate reporting and strong customer service. This mid-to-senior level position offers growth within a recognized national membership

Qualifications

• Degree in business, marketing or related field preferred.
• Experience using point-of-sale systems required.
• Highly skilled in Microsoft Office, especially Excel.
• Excellent communication and customer service skills.
• Comfortable on camera for training videos.
• Strong analytical and organizational abilities with attention to detail.
• Strong negotiation skills are a must.

Responsibilities

• Develop ongoing merchandise strategy for OAC, including product, pricing, promotion and retail merchandising.
• Achieve revenue budgets; review sales and profit reports monthly and annually.
• Select products, add/eliminate items based on sales; vet vendors and negotiate agreements.
• Order product, create POs, track inventory, reconcile payments to vendors, and fulfill merchandise and attraction tickets.
• Coordinate with Distribution to maintain inventory and set min/max order limits per location.
• Respond to member and store inquiries about merchandise or tickets.
• Oversee relationship with online attraction ticket vendor; monthly reporting and issue resolution.
• Represent Travel Store at travel events (Ohio State Fair, etc.).

Skills

Communication

Customer service

Analytical skills

Organizational skills

Negotiation

On-camera presence

Education

Bachelor's degree in business/marketing or related field

Tools

POS systems

Microsoft Excel

Microsoft Office

Job description

AAA Ohio Auto Club is seeking a Merchandise Specialist responsible for the financial success of the OAC merchandise and attraction ticket programs. The role reports to the Travel Operations Director and collaborates with store teams to optimize product mix and revenue.

You will manage vendor relations, pricing, inventory, and event representation, ensuring accurate reporting and strong customer service. This mid-to-senior level position offers growth within a recognized national membership