Member Services & Travel Concierge — On-Site Retail

Worthingtonchamber; Gahanna (OH); Hybrid; USD 26,000 - 32,000; Full time

Job summary

AAA Ohio Auto Club is seeking both full-time and part-time Member Service Assistants for our Gahanna, Ohio location. You will promote and sell AAA products, services, and memberships with a focus on exceptional service.

Responsibilities include driving member sales, promoting travel-related products, greeting customers, and scheduling appointments with travel agents. Entry-level opportunities offered in a busy retail environment.

Qualifications

• Previous cash handling and customer service experience preferred.
• Excellent communication and customer service skills in person, on the telephone and through written communication.
• Proficient computer skills, including the ability to function in several websites and computer programs simultaneously, perform internet research, and use of computer accessories.
• Ability to maintain good internal and external customer relations at all times.

Responsibilities

• Promote and sell AAA Ohio Auto Club products, services, and memberships.
• Sell additional member benefits and promote travel-related products and prepaid cards.
• Maintain stock and keep displays clean and supplied.
• Greet members and direct traffic to appropriate staff.
• Advise members on auto travel vacations and prepare TripTiks/maps.
• Schedule appointments with Travel Agents and enter leads in the system.
• Use the leads management system for travel leads.

Skills

Cash handling

Customer service

Communication

Computer skills

Education

High School

Job description

AAA Ohio Auto Club is seeking both full-time and part-time Member Service Assistants for our Gahanna, Ohio location. You will promote and sell AAA products, services, and memberships with a focus on exceptional service.

Responsibilities include driving member sales, promoting travel-related products, greeting customers, and scheduling appointments with travel agents. Entry-level opportunities offered in a busy retail environment.