Merchandise Processing Lead — Mission-Driven, Paid Training

The Salvation Army USA Central Territory; Shelby Charter Township (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a Merchandise Processing Supervisor to oversee the production process and lead a team at the Shelby Township thrift store. This full-time role includes evening and weekend responsibilities, ensuring quality products reach the sales floor while meeting production and sales goals.

You will manage daily tasks, provide training, monitor metrics, and coordinate inventory and supplier needs.

Qualifications

• Leadership and team coordination abilities.
• Experience with quality control processes.
• Proven aptitude for staff training and coaching.
• Ability to manage production operations and workflows.
• Strong customer service orientation.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

Leadership

Quality control

Training

Operations management

Customer service

Job description

The Salvation Army USA Central Territory is seeking a Merchandise Processing Supervisor to oversee the production process and lead a team at the Shelby Township thrift store. This full-time role includes evening and weekend responsibilities, ensuring quality products reach the sales floor while meeting production and sales goals.

You will manage daily tasks, provide training, monitor metrics, and coordinate inventory and supplier needs.