Merchandise Operations & Team Coordinator

The TJX Companies, Inc.; Jacksonville (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

EAP

Job summary

The TJX Companies, Inc. in Jacksonville, FL is hiring for a leadership role focused on delivering outstanding customer service and driving store operations. You will coach Associates, manage coverage, and adhere to company policies while supporting a safe, inclusive work environment.

Ideal candidates will have retail experience, strong communication skills, and the ability to adapt to changing priorities. This role emphasizes teamwork, training, and performance coaching within TJX's flexible

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. in Jacksonville, FL is hiring for a leadership role focused on delivering outstanding customer service and driving store operations. You will coach Associates, manage coverage, and adhere to company policies while supporting a safe, inclusive work environment.

Ideal candidates will have retail experience, strong communication skills, and the ability to adapt to changing priorities. This role emphasizes teamwork, training, and performance coaching within TJX's flexible