Merchandise Operations Associate

Saks Fifth Avenue Llc; Boston (MA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Saks Fifth Avenue Llc in Boston is seeking a Luxury Delivery Service Driver with a customer-service focus. You must navigate busy city streets, assist the Fifth Avenue Club selling team, and maintain a polished, professional demeanor while protecting company assets.

The role requires excellent communication, strong organizational skills, and flexibility to work evenings and weekends. Proficiency in Excel and Word is a plus for reporting and coordination.

Qualifications

• Strong problem-solving skills and proactive solution-oriented approach.
• Ability to work in a professional, fast-paced environment with shifting priorities.
• Strong ability to dissect, analyze and solve complex problems quickly.

Responsibilities

• Facilitate the selling process through consistent adherence to policies and procedures that safeguard customers, associates and assets of the company.
• Drives asset protection awareness and training programs through store-wide communication, training, new hire orientation, safety and shortage meetings.
• Assumes a leadership role supporting the Asset Protection Manager in the planning and execution of the annual physical inventory and reconciliation process.
• Ensures all physical security standards are maintained and adjustments are initiated timely.
• Assists the APM with scheduling, training, coaching and developing staff investigators with required technical skills needed to be successful in their role.
• Provides daily supervision and guidance to all investigators ensuring adherence to Saks Fifth Avenue apprehension and investigative guidelines, and any applicable local, state and federal laws.
• Ad hoc responsibilities as needed

Skills

Problem solving

Analytical thinking

Proactive

Time management

Communication

Multitasking

Detail oriented

Tools

Excel

Word

Job description

Salary Range $19.61 - $24.51*

Job Description:

What This Position is All About Luxury Delivery Service Driver must be customer service focused. Must be able to navigate and is accustomed to driving in large cities. Must have an excellent driving record. In addition, there is an added responsibility of assisting the Selling Associates in the Fifth Avenue Club. Must be client focused and take initiative to resolve problems. Must possess strong organizational skills and demonstrate attention to detail. Utilizes good time management and prioritizes daily tasks. Is computer literate and systems savvy. Displays good communication skills, both verbal and written. Available to work a flexible schedule that can include nights and weekends. Has the ability to interact professionally and respectfully with people.

Who You Are:

• Strong problem-solving skills, analytical and creative thinker with proactive solution-oriented approach
• Must be able to work in a professional, fast-paced environment and be willing to deal with shifting priorities.
• Strong ability to dissect, analyze and solve complex problems in a timely manner

You Also Have:

• Excellent Driving record.
• Excellent verbal and written communication skills
• Strong organizational skills
• Working knowledge of Excel and Word programs
• Ability to multitask
• Must be flexible and dependable
• Excellent attention to detail
• Ability to maintain a professional demeanor in difficult situations

As The Club Driver, You Will:

• Facilitate the selling process through consistent adherence to policies and procedures that safeguard customers, associates and assets of the company.
• Drives asset protection awareness and training programs through store-wide communication, training, new hire orientation, safety and shortage meetings.
• Assumes a leadership role supporting the Asset Protection Manager in the planning and execution of the annual physical inventory and reconciliation process.
• Ensures all physical security standards are maintained and adjustments are initiated timely.
• Assists the APM with scheduling, training, coaching and developing staff investigators with required technical skills needed to be successful in their role.
• Provides daily supervision and guidance to all investigators ensuring adherence to Saks Fifth Avenue apprehension and investigative guidelines, and any applicable local, state and federal laws.
• Performs AP operational audits and internal self-audits in sensitive areas when necessary or required.
• Ad hoc responsibilities as needed

Your Life and Career at SFA:

Be a part of a team of disruptors focused on stores and redefining the luxury experience. Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance

• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.