Merchandise Operations Team Supervisor

060 SAKS & CO LLC; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance (basic)

Disability insurance

Voluntary benefits

Job summary

Exemplar Luxury Group is seeking a Merchandise Operations Team Supervisor to lead the daily merchandise operations, including processing, placement, maintenance, and store support. You will coach the team, manage scheduling, and ensure accuracy and efficiency in back-of-house and selling floor activities.

You will drive profitability by implementing and monitoring MOA KPIs, while maintaining high standards for product placement and presentation.

Qualifications

• Customer focus and service orientation.
• Ability to coach and collaborate with store teams.
• Strong communication and computer skills.

Responsibilities

• Supervise the merchandise team and assist with coaching, training, scheduling and problem solving.
• Oversee MOA team maintaining daily functions including processing inbound merchandise to DTF standard, merchandise placement, transfers, RTVs, price changes, event setup.
• Provide leadership in maintaining placement and presentation standards.
• Lead through results, drive profitability via MOA KPIs.
• Ensure back of house is organized to support selling.
• Participate in other store initiatives as needed, including floor replenishment and fill-ins.
• Assist in fulfillment oversight by locating requested merchandise and completing orders for omni customers.
• Oversee inventory accuracy via regular review of reports.

Skills

Customer focus

Coaching

Multi-tasking

Fast-paced

Team orientation

Policy adherence

Merchandising standards

Deadline oriented

Flexible schedule

Communication skills

Confidentiality

Computer skills

Lifting up to 50lbs

Tools

Google Workspace

Microsoft Office

Job description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description: YOU WILL BE:

Under the leadership of the Assistant General Manager of Operations, the Merchandise Operations Team Supervisor is responsible for leading, training, and supervising the daily operations of merchandise including processing, placement, maintenance, fulfillment and store support.

WHAT YOU WILL DO:

• Supervise the merchandise team and assist with coaching, training, scheduling and problem solving
• Oversee MOA team maintaining daily functions included but not limited to processing inbound merchandise to DTF standard, merchandise placement on selling floor, transfers, RTVs, price changes, and event set up
• Provide leadership in maintaining standards in placement and presentation
• Lead through results, assist in driving profitability through execution of MOA KPIs
• Ensure back of house is properly organized to support selling
• Participate when needed in other store initiatives as required, including but not limited to fill in of merchandise on the selling floor, floor recovery, and supply replenishment
• Assist in providing oversight of fulfillment by locating requested merchandise, maintaining dashboard and complete orders placed by omni customer
• Oversee inventory accuracy by regular review of inventory exception reports
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Assist in implementation of policies and best practices, making recommendations when needed

WHAT YOU WILL BRING:

• Customer focused, putting the needs of the internal or external customers first
• Comfortable with real-time coaching, working closely with associates, store leadership and cross functional corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Often going above and beyond your goals. Is consistently a top performer and elevates the performance of others
• Ability to influence team to follow store policies & procedures to help in decision-making
• Must be able to learn and retain merchandising standards on the floor in compliance with visual standards
• Must be able to consistently meet deadlines and follow through on assigned tasks
• Ability to work a flexible schedule as per business needs & adheres to dependability standards, demonstrates attention to detail and keeps personal work space organized
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise
• Other store initiatives as assigned by management

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Benefits:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Salary Range $23.35 - $29.19* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.