Merchandise - Manager, Merchandise

Orlando City SC; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Merchandise Manager to lead merchandise operations and sales for a dynamic soccer franchise. This role involves executing business strategies, collaborating across departments, and ensuring excellent customer service. The ideal candidate will have a passion for soccer, strong management skills, and a knack for creativity and problem-solving. Join a vibrant team dedicated to delivering exceptional merchandise experiences and driving growth in a fast-paced environment. This is a fantastic opportunity to make a significant impact in a thriving sports community.

Qualifications

• 1-3 years’ experience in retail, marketing, or merchandising operations.
• Management experience is strongly preferred.

Responsibilities

• Oversee day-to-day merchandise sales and operations.
• Support department budget adherence and vendor payments.
• Recruit and manage merchandise staff.

Skills

Retail Management

Marketing

Customer Service

Communication Skills

Problem-Solving

Teamwork

Bilingual (Spanish or Portuguese)

Education

Bachelor’s Degree in Business Administration

Degree in Merchandise Marketing

Tools

Microsoft Office

Photoshop

Job description

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Title:

Merchandise Manager

Department:

Merchandise

Reports To:

Sr. Director of Merchandise and Licensing

FLSA:

Full-Time; Exempt, Salaried

What Sets You Apart

Orlando City SC is seeking a Merchandise Manager responsible for overseeing the day-to-day merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter&Co Stadium. Assist the Sr. Director of Merchandise & Licensing with the Club’s retail strategy, partner relations, drive strategic business strategies, and meet departmental goals.

Essential Duties & Responsibilities

1. Support Orlando City, Orlando Pride, and Inter&Co Stadium merchandise operations
2. Assist in executing the merchandise business plan, monitor retail performance, and identify growth opportunities
3. Meet or exceed sales goals
4. Collaborate with all departments to meet merchandising needs
5. Support department budget adherence, payroll, purchase orders, and vendor payments
6. Assist with promotional events and merchandise operations
7. Fulfill merchandise requests promptly
8. Recruit and manage merchandise staff
9. Maintain ShopOrlandoPride.com operations
10. Provide excellent customer service to fans and clients
11. Work with new vendors and licensees
12. Assist with strategy, product sales, inventory, and creation
13. Maintain relationships with in-venue retailers
14. Travel as needed for MLS and NWSL Retail Summits
15. Other duties as assigned

Qualifications

We value passion for soccer and a team-oriented attitude. Candidates should possess:

• Bachelor’s Degree in Business Administration, Merchandise Marketing, or related field (preferred)
• 1-3 years’ experience in retail, marketing, or merchandising operations
• Management experience (strongly preferred)
• Knowledge of soccer fundamentals (preferred)
• Strong interpersonal and communication skills
• Ability to work in a dynamic environment, including nights, weekends, and holidays
• Teamwork and independence skills
• Creativity and problem-solving abilities
• Proficiency in Microsoft Office; Photoshop (preferred)
• Bilingual in Spanish or Portuguese (a plus)

About Orlando City SC & Orlando Pride

Founded in 2013, Orlando City SC is a Major League Soccer franchise that has achieved significant success, including championships and playoff appearances. Orlando Pride is a prominent team in the NWSL, with a history of record-breaking attendance and recent championships. Both teams play at Inter&Co Stadium in downtown Orlando and are part of a larger sports community owned by the Wilf Family.

For more information, visit OrlandoCitySC.com or Orlando-Pride.com.

We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.