Merchandise Associate

Gondola; Knoxville (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

Gondola is hiring a part-time Merchandise Associate for the Knoxville Ice Bears’ 2026-2027 season. This role involves assisting with retail operations, providing exceptional customer service, and maintaining merchandise standards. The ideal candidate should be detail-oriented, reliable, and able to handle retail transactions.

The position requires flexible hours, including weekends and holidays, supporting various home games.

Qualifications

• Comfortable working in a fast-paced environment.
• Professional appearance and presentation required.
• Retail sales experience preferred.

Responsibilities

• Assist in the execution of the team’s retail merchandise operation.
• Provide outstanding customer service.
• Process purchases through the POS system.
• Assist in setting up and taking down merchandise displays.
• Maintain merchandising standards and cleanliness.

Skills

Strong verbal and written communication skills

Ability to handle retail transactions

Detail-oriented

Problem-solving skills

Education

High School Diploma

Tools

POS system

Job description

# Merchandise Associate## Knoxville Ice Bears•### @knoxvilleicebearsPosted on 6/2/2026•Part-time## Job DescriptionWe are looking for Merchandise Associates for our upcoming 2026-2027 (October-April) season! This is a part-time, paid position. The ideal candidate will be an independent worker, detail-oriented, reliable, and a natural problem solver.**What will you do?*** Assist in the execution of the team’s retail merchandise operation* Assist in customer’s purchasing needs* Provide outstanding customer service in a welcoming manner and responds appropriately to customer’s questions/requests* Process purchases through the POS system* Assist in setting up and taking down merchandise displays* Assist in inventory, including receiving and stocking merchandise* Alert management of potential security issues* Set-up pre-game and breakdown post-game retail stores* Maintain merchandising standards and cleanliness of store/stands* Other duties as assigned**What do you need to succeed?****Required*** Comfortable working in a fast-paced environment* Strong verbal and written communication skills* Comfortable being responsible for and handling retail purchase transactions* Professional appearance and presentation**Preferred*** High School Diploma Preferred* Retail Sales Experience is Preferred**Requirements of the Job:*** Must be able to work a flexible schedule, including weekends, nights, and holidays. Please note that we almost always have a game the day before or after major holidays that you will be required to work.* Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.* Ability to lift and carry up to 50 pounds as needed* Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.***This is a part-time, highly variable event-based role. Hours range from 0-29 hours a week, based on number of games. This position will require you to work 28/30 home games and playoff games; as well as 2-6 additional hours throughout the week.***We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.