Merchandise & In-Store Operations Lead

The Michael's Companies; North Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies in Asheville, NC is seeking a Merchandise Manager to drive merchandising and store operations, including truck processing, planogram sets, pricing, and visual standards. This role ensures a customer-ready store through strong workload planning and inventory management.

You will lead SOP adherence, manage inventory routines, train staff, and oversee ship-from-store fulfillment while aligning staffing with business needs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain Store-In-Stock Optimization (SISO) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Inventory management

Merchandising

Operational planning

Team coaching

SOP compliance

Tools

POS system

Inventory software

Job description

The Michaels Companies in Asheville, NC is seeking a Merchandise Manager to drive merchandising and store operations, including truck processing, planogram sets, pricing, and visual standards. This role ensures a customer-ready store through strong workload planning and inventory management.

You will lead SOP adherence, manage inventory routines, train staff, and oversee ship-from-store fulfillment while aligning staffing with business needs.