Activity Desk Specialist, Part Time

Parable Hospitality; Kailua (HI); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Retirement plans

Medical insurance

Dental insurance

Paid time off

Employee discounts

Job summary

King Kamehameha Kona Beach Resort Courtyard by Marriott in Hawaii seeks an Activity Desk Specialist (Part Time) to assist guests in creating itineraries, book activities, and provide personalized service to enhance their stay. Proficient computer skills and POS experience are required; bilingual abilities are a plus.

The role involves greeting guests at the activity desk, coordinating bookings via phone, email, and live chat, and collaborating with team members to ensure a memorable guest

Qualifications

• Proficient in Microsoft applications.
• At least one year of experience as an activity coordinator/sales within hospitality.
• Ability to operate a computerized POS system; bilingualism helps.

Responsibilities

• Assist guests in creating itineraries and booking activities and tours.
• Maintain friendly, courteous demeanor and exceptional guest service.
• Book activities and restaurants with vendor recommendations.
• Input purchases via POS and print tickets or reservations.
• Coordinate transportation needs and respond promptly to requests.

Skills

Microsoft applications

Multilingual communication

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Applicants 18 years of age or older welcome to apply

Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

Activity Desk Specialist, Part Time

Rate of Pay: $16/hour plus commissions

Brief Summary of Job

Responsible for assisting guests in creating a memorable itinerary, including booking activities and tours, while providing personalized services to guests to enhance the overall guest experience in an efficient and courteous manner.

Essential Functions and Responsibilities of the job include but are not limited to

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Recommend and book activities, restaurants with recommended vendors according to the guest profile and need.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Handles all guest interactions with the highest level of hospitality and professionalism.
• Assist guests in creating a memorable itinerary through phone calls, emails, live chat platform and online requests.
• Respond to guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
• Utilizes a variety of software programs to accurately secure activities and reservations.
• Inputting purchases through the point of sale (POS) system.
• Print tickets, boarding passes, confirm reservation(s), and follow up on any additional information as applicable.
• Organize individual or group transportation needs.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay by maintaining a friendly, cheerful and courteous demeanor.
• Interact with guests throughout the lobby to ensure guest satisfaction.
• Communicate effectively with guests and fellow team members.
• Anticipate and respond to guest needs.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
• Perform opening/setup, breakdown, and closing of activity desk.
• Aid other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Qualifications

Knowledge/Education/Experience: Proficient in Microsoft applications. At least one (1) year previous experience as an Island of Hawaii activity coordinator and/or activity sales representative within the hospitality industry is preferred. Ability to operate a computerized point of sale system. Ability to speak multiple languages is preferred. High school or equivalent education.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communication both verbal and written. Ability to prioritize, organize, and make good judgments. Strong problem-solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:

Competitive Pay

• Retirement Plans: Attractive pension and 401k programs featuring employer match options.

Medical Insurance: Choice of packages via UHA or Kaiser Medical.

• Dental Insurance: Dental coverage option provided through HDS.
• Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.
• Reward & Recognition: Programs honoring performance with incentives and awards.

Commute & Out-of-Pocket Savings

• Transit Access: Direct front-door access to fare-free Hele-On Bus route.
• Free Parking: On-site hotel employee parking lot access during every shift worked.
• EV Charging: Free access to on-property electric vehicle charging docks while working.

Uniform & Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.

Travel, Lodging & Paid Time Off

• Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties.
• Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.
• Friends & Family: Share Marriott lodging discounts worldwide for your inner circle.
• Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide.

Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.

Food & Lifestyle Discounts

• Daily Shift Meals: Free hot meal during every shift, curated by the Culinary Ohana.
• Global Dining: 20% discount on food, beverages, and room service at properties worldwide.
• On-Property Savings: Employee discounts across on-site retail shops and spa services.
• Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).
• Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career.

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana!