Merchandise Associate - Part Time, $29.17/Hour

The Walt Disney Company; Kapolei (HI); On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

Tuition paid upfront at networkschools

Free lunch

Free parking

Free theme park admission and much 더

Job summary

Aulani, A Disney Resort and Spa in Hawaii is seeking part-time Merchandise Associates to support Kālepa's Store, Hale Manu, The Lava Shack and mobile carts. You will enhance guest experiences through product knowledge, proactive selling, and a positive attitude in both indoor and outdoor settings.

Responsibilities include guest service, greeter duties, processing transactions, pin trading, personalization services, grocery delivery, and stock handling across multiple themed locations.

Qualifications

• Experience with POS systems and cash handling.
• Strong mathematical aptitude for transaction balancing and pricing.
• Flexible availability including weekends and holidays.

Responsibilities

• Guest Service - proactively assists guests and offers options to increase revenue.
• Greeter - welcomes guests and assists with directions and information.
• Retail Agent - processes merchandise transactions following POS procedures; some locations may sell bottled liquor.
• Pin Trader/Hat/Leather Personalization - assists with pin trading, embroidery, and engraving personalization.
• Grocery Delivery - handles delivery of groceries to guest rooms throughout the resort.
• Stock Receiver - unloads and processes product to floor-ready standards.
• Stock Runner - maintains product detail and stock levels across zones and communicates shortages.

Skills

Customer service

Cash handling

Upselling

Hawaiian/Japanese language preferred

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort & Spa.

Kālepa's Store - Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole ‘ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.

Hale Manu - Located near the lobby, this upscale boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses, our guests are bound to leave with something luxurious.

The Lava Shack - This convenient poolside shop offers swimwear, beach toys, snacks, beverages, and more.

Special Events, Pop-Up Locations & Carts - Whether its vending merchandise outside on the beach, setting up and breaking down "Pop-Up" locations, or interacting with our guests underneath the stars during ‘Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!

Responsibilities

Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.

• Guest Service - Proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter - Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
• Retail Agent - Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization - Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery - Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver – Unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards. Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner - Responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards. This process will occur throughout the day.

Basic Qualifications

• Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications

• Basic mathematical skills are necessary.
• Sales experience helpful, and/or feeling comfortable with suggestive selling.
• Knowledge of Hawaiian/Japanese language preferred.

Additional Information

SCHEDULE AVAILABILTY

Part-Time: Must be available all Saturday, Sunday, and Holidays. Must be available to work up to 40 hours per week during training.

SUBMITTING YOUR APPLICATION

Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $29.17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.