Team Store Manager: Retail & Online Ops for Game Nights

Gondola; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Knoxville Ice Bears is seeking a Team Store Manager to lead the team’s retail and e-commerce operations, ensuring the store is stocked, priced, clean, and ready for every game and event. This role also oversees online order fulfillment, staff hiring, website management, and retail reporting to deliver an exceptional fan experience both in person and online.

The Team Store Manager reports to leadership and collaborates with game operations to align merchandise with promotions.

Qualifications

• Proven experience in retail operations, merchandising, or e-commerce; ideally experience is within sports or entertainment
• Experience using point of sale (Shopify preferred), inventory systems, and website management
• Confident running game-day retail in a fast environment
• Strong organizational, communication, and customer service skills
• Comfortable working nights, weekends, and holidays during the season
• Able to lift and move merchandise inventory as needed

Responsibilities

• Manage stocking store
• Fulfill online orders (shipping and pickup)
• Manage/Hire game day staff
• Manage Website
• Manage ordering of store supplies
• Run reports and reconciliation
• Customer service communications (email, shopify inbox)

Skills

Retail operations

Merchandising

Customer service

Organizational skills

Communication skills

Tools

Shopify POS

Inventory systems

Website management

Job description

Knoxville Ice Bears is seeking a Team Store Manager to lead the team’s retail and e-commerce operations, ensuring the store is stocked, priced, clean, and ready for every game and event. This role also oversees online order fulfillment, staff hiring, website management, and retail reporting to deliver an exceptional fan experience both in person and online.

The Team Store Manager reports to leadership and collaborates with game operations to align merchandise with promotions.