Assistant, Analytics & Operations Merchandise (58421)

Diamond Baseball Holdings; Trenton (NJ); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Customer-focused team environment

Job summary

The Trenton Thunder, a high-energy MLB Draft League club in Trenton, NJ, is seeking an Analytics & Operations Merchandise Assistant to support store operations, manage the game-day stock, and assist with giveaways and inventory. You will work closely with the Merchandise Manager and lead the game-day staff to ensure a fan-friendly experience.

This role requires strong customer service, basic math, and the ability to lift up to 50 pounds while maintaining an organized retail area during the busy

Qualifications

• Demonstrated ability to provide excellent customer service in a fast-paced environment.
• Basic math skills to handle cash transactions and make simple calculations.
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong organizational skills with attention to detail and inventory control.
• Passion for sports and delivering an exceptional fan experience.

Responsibilities

• Assist the Merchandise Manager with day-to-day operations including on-field uniform distribution, giveaways, and promotional item distribution.
• Lead game-day staff and help manage game-day setup and breakdown of merchandise locations.
• Compile daily and weekly reports to identify sales trends.
• Keep stockroom and sales floor clean, organized and operational.
• Provide outstanding customer service, assist fans with merchandise selection, sizing, and purchases.
• Process sales transactions accurately using a POS system and handle credit card payments.
• Unpack and organize merchandise inventory, ensuring proper stocking levels.
• Takes charge of post homestand inventory and conduct regular stock counts and inventory reconciliation.
• Maintain a clean, organized, and safe retail environment.

Skills

Customer service

Basic math

Flexible schedule

Organizational skills

Fan experience passion

Education

High School Diploma or equivalent

Bachelor degree preferred

Tools

POS system

Job description

Job Details: Job Location: Trenton, NJ 08611, Salary Range: $16.48 - $16.48 Hourly, About the Trenton Thunder:

About the Trenton Thunder

The Trenton Thunder, a member of the MLB Draft League, bring exciting baseball and a family-friendly entertainment experience to Trenton Thunder Ballpark in Trenton, New Jersey. Known for their passionate fan base, rich baseball history, and commitment to community engagement, the Thunder have established themselves as a premier destination for sports and entertainment in the region. As part of Diamond Baseball Holdings (DBH), the Thunder are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment. The Trenton Thunder are seeking a Analytics & Operations Merchandise Assistant that will play a vital role within the department learning how to manage the team store, warehouse, promotional giveaways, and other operational aspects of the job. This person will also be responsible for the management of the game-day staff and ensuring a well-stocked, fan-friendly environment. Ideally this person will be passionate about baseball, putting fans first, and ensuring that everyone who comes to the store leaves having had the best experience possible.

About Diamond Baseball Holdings

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we’re redefining what an amazing night out can be, from memorable outings built around America’s pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you’re joining one of our clubs or our back-office team, you’ll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Responsibilities

• Assist the Merchandise Manager with day-to-day operations, including on-field uniform distribution, giveaway and promotional item distribution, receiving merchandise.
• Lead game-day staff.
• Compile daily and weekly reports to identify sales trends.
• Keep the stockroom and sales floor clean, organized, and operational.
• Provide outstanding customer service, assisting fans with merchandise selection, sizing, and purchases.
• Process sales transactions accurately using a POS system and handle credit card payments.
• Unpack and organize merchandise inventory, ensuring proper stocking levels and storage.
• Takes charge of post homestand inventory
• Monitor inventory levels and assist with regular stock counts and inventory reconciliation.
• Maintain a clean, organized, and safe retail environment.
• Support game day setup and breakdown of merchandise locations.
• Other duties assigned

Qualifications

• High School Diploma or equivalent, Bachelor Degree preferred.
• Demonstrated ability to provide excellent customer service in a fast-paced environment.
• Basic math skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift/carry up to 25-50 pounds.
• Strong organizational skills and attention to detail.
• Passion for sports and providing an exceptional fan experience.

Preferred

• Current student, or recent graduate
• Experience working in a sports or entertainment venue.
• Previous retail, customer service, or merchandise experience.
• Familiarity with Point-of-Sale (POS) systems.
• Experience working in a sports or entertainment venue.

This position will work up to 30 hours per week from May 2026 - September 2026.

Working Conditions

This role operates in a retail environment, which may include working outdoors at kiosks in various weather conditions. It requires standing for long periods, walking, bending, lifting, and carrying merchandise. The position involves working during irregular hours, including nights, weekends, and holidays, particularly during the baseball season.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.