Merchandise Assistant - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

Graceland, Inc. in Memphis, TN seeks a full-time Merchandising Administrative Assistant to support merchandising and buying departments across Graceland Retail Stores, ShopGraceland, and The Guest House retail operations.

You will generate weekly forecasts, manage supplier paperwork, maintain systems, and handle ecommerce returns and customer service correspondence. Strong MS Office skills and confidentiality are essential; retail experience is a plus.

Qualifications

• Proficiency in Microsoft Office apps (Excel, Word, PowerPoint, Access).
• Adobe Photoshop experience is a plus.
• Excellent written and verbal communication; detail-oriented and self-motivated.
• Ability to meet deadlines in a fast-paced retail setting; experience a plus.

Responsibilities

• Prepare and print weekly forecasting reports for all areas.
• Prepare supplies for each purchase order and ship them to vendors.
• Maintain items in merchandising and ecommerce system as directed.
• Manage ecommerce returns as per return policy.
• Assist with answering and resolving customer service correspondence from third party call center.
• Maintain loyalty customer database in ecommerce system.
• Maintain sales and inventory tracking spreadsheets as directed.
• Maintain, organize, and file all item, purchase order, receiving, and vendor files.
• Reconcile and code shipping partner’s invoices.
• Code invoices in invoicing system.
• Support merchandising and distribution teams with additional responsibilities as needed/required.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Customer service

Education

Associates or Bachelor's Degree

Tools

Adobe Photoshop

Access

Job description

This is a full-time position with working hours of Monday –Friday 9:00 am -5:00 pm to include weekends, holidays and overtime as required with benefits after successful completion of a 60-day introductory period. This is a promotional opportunity and is an internal/external recruitment.

RESPONSIBILITIES

Under the overall direction of the Director of Merchandising, provide administrative support to the merchandising and buying department for the Graceland Retail Stores, ShopGraceland (Ecommerce store), The Guest House at Graceland retail store and other merchandising projects and events.

• Prepare and print weekly forecasting reports for all areas.
• Prepare supplies for each purchase order and ship them to vendors.
• Maintain items in merchandising and ecommerce system as directed.
• Manage ecommerce returns as per return policy.

• Assist with answering and resolving customer service correspondence from third party call center.
• Maintain loyalty customer database in ecommerce system.
• Maintain sales and inventory tracking spreadsheets as directed.
• Maintain, organize, and file all item, purchase order, receiving, and vendor files.

• Reconcile and code shipping partner’s invoices.
• Code invoices in invoicing system.
• Support merchandising and distribution teams with additional responsibilities as needed/required.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Must be proficient in Microsoft Office—Excel, Word, PowerPoint, Access. Adobe Photoshop experience a plus; excellent communication skills, both written and verbal, internally and externally; detail oriented, self-starter, highly motivated with a proven ability to multitask and maintain organization in a fast-paced environment. Must be able to meet deadlines independently and collaboratively, retail experience a plus.Knowledge of general office equipment and procedures; must have excellent typing, filing, and computer skills; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; Associates or Bachelor’s Degree or equivalent work experience required.

PHYSICAL REQUIREMTS

Ability to speak clearly and distinctly; stoop, reach, and sit for long periods of time; ability to lift boxes weighing up to 25lbs.

SPECIAL CONDITIONS

Work in a no smoking area; work in a confidential area.

Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.