Mercedes me Connect Specialist

Sonic-Automotive; McKinney (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Mercedes-Benz of McKinney, part of the Sonic Automotive family, is seeking a Service BDC Associate for Mercedes ME Connect. This full-time role pays USD 16–18 per hour and focuses on guiding customers through the Mercedes me Connect app and connected services during delivery and ownership.

You will work with Sales and Service to ensure a seamless digital experience, assist with app installation and pairing, explain features, resolve issues, and maintain accurate records in line with privacy

Qualifications

• Experience in customer service or tech support preferred.
• Comfort with smartphones, mobile apps, Bluetooth, and digital tech.
• Excellent communication and ability to explain technical information clearly.
• Strong problem-solving and patient, solutions-oriented approach.
• Ability to work with Sales, Service, and management teams in a fast-paced dealership.
• Highly organized with attention to detail and record-keeping.
• Authorized to work in the USA; valid driver’s license.

Responsibilities

• Assist customers with downloading, registering, and using the Mercedes me Connect app.
• Guide customers through vehicle pairing, account activation, and service enrollment.
• Educate customers on digital features, remote functions, and connected services.
• Troubleshoot app, connectivity, and activation issues; escalate as needed.
• Partner with Sales to introduce me Connect during vehicle delivery.
• Maintain accurate customer and activation records per privacy rules.
• Stay updated on Mercedes-Benz connected technology and updates.
• Provide high-level customer service and a positive dealership experience.

Skills

Customer service

Smartphone apps

Communication

Problem solving

Teamwork

Organization

Professionalism

Job description

Mercedes-Benz of McKinney, part of the Sonic Automotive family, is seeking a Service BDC Associate for Mercedes ME Connect. This full-time role pays USD 16–18 per hour and focuses on guiding customers through the Mercedes me Connect app and connected services during delivery and ownership.

You will work with Sales and Service to ensure a seamless digital experience, assist with app installation and pairing, explain features, resolve issues, and maintain accurate records in line with privacy