Car Connectivity Concierge & Tech Help Expert

Sonic Automotive, Inc.; Calabasas, Northern (CA, KY); Hybrid; USD 36.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Life insurance

Training opportunities

Zusammenfassung

Mercedes-Benz of Calabasas, part of the Sonic Automotive group, seeks a Digital Experience Specialist to guide customers in using Mercedes-Benz me Connect and other digital features.

You’ll help with account activation, vehicle pairing, and troubleshooting, delivering a friendly, tech-savvy service. Automotive experience is not required.

This full-time role offers a competitive salary up to $55,000 per year, plus benefits and commissions.

Qualifikationen

• Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.
• Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.
• Strong communication and problem-solving skills.
• Patient and confident working with customers who have different levels of technical experience.
• Professional, organized, and able to manage multiple customer interactions.

Aufgaben

• Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.
• Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.
• Explain technology in a simple, approachable way for customers of all experience levels.
• Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.
• Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.
• Stay current on Mercedes-Benz technology, software, and digital features.
• Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.

Kenntnisse

Customer service

Smartphone proficiency

Communication skills

Tech troubleshooting

Multitasking

Professional demeanor

Jobbeschreibung

Mercedes-Benz of Calabasas, part of the Sonic Automotive group, seeks a Digital Experience Specialist to guide customers in using Mercedes-Benz me Connect and other digital features.

You’ll help with account activation, vehicle pairing, and troubleshooting, delivering a friendly, tech-savvy service. Automotive experience is not required.

This full-time role offers a competitive salary up to $55,000 per year, plus benefits and commissions.