Mercedes Benz Technician

Autohaus on Edens; Northbrook (IL); Presencial; USD 65.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free health insurance

Paid vacation and paid holidays

401k and more

Professional work environment

Descripción de la vacante

Autohaus on Edens in Northbrook, IL seeks an Automotive Service Technician to diagnose and repair vehicles, ensuring quality service and customer satisfaction. You will follow shop procedures, maintain a professional appearance, and contribute to a positive customer experience through teamwork.

The role emphasizes thorough inspections, accurate troubleshooting, and timely communication, with opportunities for growth through training and mentorship in a family-owned, high-volume shop environment.

Formación

• Excellent communication and customer service skills required.
• Strong problem solving and diagnostic abilities.
• Professional appearance and reliable work ethic are essential.

Responsabilidades

• Troubleshoot customer concerns using current technical and administrative tools.
• Demonstrate courtesy to all customers and assist as a Service Drive greeter.
• Stay updated with technical publications and Service Comm operations.
• Deliver safe, reliable vehicle service on the first attempt.
• Inspect vehicles to identify maintenance needs per local and factory recommendations.
• Complete paperwork thoroughly and attach forms to repair orders.

Conocimientos

Customer service

Communication

Problem solving

Professional appearance

Educación

High school diploma or equivalent

ASE certification or equivalent

Technical or trade school degree preferred

Descripción del empleo

Mercedes Benz Technician Autohaus on Edens

Autohaus on Edens is a professional and customer-focused automotive service provider located in Northbrook, IL. We are committed to delivering high-quality vehicle service and maintaining customer satisfaction through skilled technicians and a supportive work environment.

Job Details

• Salary: $65,000 to $150,000 per year
• Job Type: Full Time
• Location: Northbrook, IL 60062

Position Summary

As an Automotive Service Technician at Autohaus on Edens, your work habits and ethics directly impact customer satisfaction, which is central to your role. You will be responsible for troubleshooting vehicle issues, ensuring thorough service, and helping maintain a positive customer experience.

Primary Responsibilities

• Troubleshoot customer concerns accurately using current technical and administrative tools
• Demonstrate common courtesy to all customers you interact with
• Assist as a secondary customer greeter in the Service Drive area
• Stay updated with technical publications, Service Comm, and Asist terminal operations
• Deliver safe and reliable vehicle service on the first attempt
• Address all customer concerns before suggesting additional repairs or sales
• Inspect vehicles to identify maintenance needs based on local and factory recommendations
• Ensure customers receive their vehicles in a clean or cleaner condition than when brought in
• Participate in factory or in-house training programs
• Complete all paperwork thoroughly and attach necessary shop forms to repair orders
• Perform additional duties assigned by the Service Manager, ASM, or Group Leader
• Arrive on time, ready to work, and dressed in a clean uniform

Why Work With Us?

Join a winning team at Autohaus on Edens that values your skills and offers opportunities for growth and leadership. We provide a professional atmosphere, comprehensive training, and a chance to excel in the automotive industry.

Qualifications

• Experience with warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models
• Proven ability to meet or exceed performance goals
• Excellent communication and customer service skills
• Professional appearance and strong work ethic
• Positive attitude and high energy
• Ability to read and comprehend technical instructions
• Good judgment and problem-solving abilities
• Valid state driver's license with a clean driving record

Education

• High school diploma or equivalent required
• ASE certification or equivalent technical aptitude required
• Technical or trade school degree preferred

Compensation and Benefits

• Competitive pay
• Free health insurance
• Paid vacation and paid holidays
• 401k and more
• Professional work environment
• Plenty of work and hours available

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment
• Family owned and operated for over 60 years

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.