Service Technician

Autohaus on Edens; Northbrook (IL); Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Autohaus On Edens, Llc in Northbrook, IL is seeking a Mercedes Benz Service Technician to provide diagnostic, maintenance and repair services across a range of vehicle makes and models. The role emphasizes customer service, quality workmanship and timely problem resolution.

Ideal candidates hold an ASE certification, a high school diploma or equivalent, and demonstrate a professional appearance with strong communication skills. On-site, full-time position with comprehensive benefits.

Formación

• Warranty and non-warranty inspections, diagnostics, maintenance and repairs across makes and models.
• Proven track record of meeting or exceeding goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• High energy and positive attitude.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Good judgement and decision making.
• Valid state driver’s license with a clean record.

Responsabilidades

• Correctly troubleshoot customer concerns using the latest administrative and technical tools.
• Ensure courtesy toward all customers.
• Act as a secondary customer greeter in the Service Drive area.
• Keep up to date with technical publications and service communications.
• Deliver safe and high-quality vehicle service on first pass.
• Address original concerns before pursuing additional sales.
• Inspect vehicles for additional sales opportunities and manufacturer recommendations.
• Ensure vehicles are returned clean or cleaner than when arrived.
• Participate in factory or in-house training programs.
• Complete paperwork accurately and attach forms to RO copy.
• Perform other duties as assigned by Service Manager, ASM or Group Leader.
• Always arrive on time, ready to work, in a clean uniform.

Conocimientos

Warranty inspections

Diagnostics

Customer service

Communication skills

Attention to detail

Educación

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Descripción del empleo

Mercedes Benz Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

TheService Technicianis also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

Primary Responsibilities:

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education:

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation:

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!