Mentoring Manager - St. Louis

Big Brothers Big Sisters; St. Louis (MO); Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Hybrid office model

Generous paid time off

Job summary

Big Brothers Big Sisters Southeast Missouri is seeking a Mentoring Case Manager to coach youth from kindergarten through high school, along with parents and mentors, to foster healthy mentoring relationships.

The role requires creativity, flexible approaches, and strong documentation for safety and compliance; it offers hybrid work, competitive salary, and comprehensive benefits.

Qualifications

• Bachelor's Degree required; or Associate's with 4+ years in a related field.
• Experience in child development and/or case management preferred.
• Experience working with adults (Parents/Caregivers & Volunteers) and diverse populations.

Responsibilities

• Coach and advise youth, parents, and mentors to build healthy relationships.
• Maintain accurate case notes and ensure compliance and safety standards.
• Manage a caseload of approximately 60–70 matched relationships.
• Engage in home and school visits, events, and other outreach as needed.

Skills

Planning

Organization

Communication

Multitasking

Interpersonal skills

Education

Bachelor's Degree

Associate's Degree with 4 years experience

8 years experience in related field

Tools

MS Office

Outlook

Zoom

Teams

Word

Excel

Job description

Position: Mentoring Case ManagerPOSITION PURPOSE: Interact in our community by coaching Youth, Parents and Adult Mentors to develop healthy relationships! Join our team and receive 100% Employer Paid Health Insurance on your first day! Flexible Schedules, Hybrid Office Model & Generous Paid Time Off.Core Job ResponsibilitiesCoach and advise Youth (ages Kindergarten through 12th grade), Parents/Caregivers, and Mentors each month to work toward healthy and positive mentoring relationships.Flexible approaches are important to this role! Use your creativity to connect with our mentoring relationships and make connections with them. This will include phone calls, in person visits, events and other ideas you have. Typical conversations will take a strengths based approach to offer advice, inspire confidence and encouraging each of our participants. Additionally, conflict resolution, appreciation, and offering training is a part of this dynamic role.Responsible for maintaining accurate and timely documentation to ensure the safety of all Littles and to meet agency compliance goals. Average caseload is approximately 60- 70 matched relationships.Ensure early identification of concerns as it relates to the safety and well being of the child and/or the match relationship by coaching on how to navigate challenges, reporting serious concerns, and accessing resources.Implement Program Policies to meet National and Agency Standards.EDUCATION & RELATED WORK EXPERIENCEEDUCATION AND EXPERIENCE:Bachelor's Degree; Associate's Degree with a minimum of 4 years of experience in a similar field; or a minimum of 8 years of experience in a similar field required.Experience in child development and/or case management preferred.Experience working with adult populations, specifically Parents/Caregivers & Volunteers.Experience working with a diverse population.QUALIFICATIONS:Strong planning and organization skillsExcellent communication skills, including written communicationAbility to manage multiple projects and work with a variety of staff, volunteers & familiesExcellent interpersonal skills both in person and by phoneWORK ENVIRONMENT/PHYSICAL REQUIREMENTS:Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, &Zoom.Flexible work hours to meet the needs of youth, families, and volunteers, including nights and weekends.Home & school visits are a required part of the job.Must have car, valid driver's license, and meet state-required automobile insurance minimums.Typical Profile of a Big Brothers Big Sisters Team Member:Someone who knows how to make things happen.A thinker who can participate in a team environment to create and execute new projects and goals.A self-starter who isn't afraid to work hard.Someone who understands what it means to \"take ownership\" and run with it.A planner who can map out the steps to success and follow through.Someone who is adaptable and quick on their feet.Someone who is curious - always on the lookout for the next opportunity, to create and/or improve.Someone who is committed to learning and growing.COMPENSATION AND BENEFITS:Salary will be based upon professional and academic experience (salary range - $44,000-$46,000)401(k) - 3% match per year following first year of employment..725 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.Immediate and 100% coverage on health and dental insurance.Life insurance, short term and long term disability insurance following the first ninety days of employment.40 hours of paid vacation, following the first ninety days of employment.Accrue 1 day per month of sick leave (can also be used for family illnesses) - can carry up to 30 days of sick leave.2 personal days per year following the first ninety days of employment.Annual raises based on performance, culture and agency's ability.11 paid holidays.Equal Employment Opportunity:BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.Americans with Disabilities Act:Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.www.bbbsemo.org - Find on Facebook, Twitter and Instagram at @bbbsemo.