Mentor - Finance, Benefit & Debt

The Wise Group; United States; Hybrid; USD 31,000 - 37,000; Full time

Job summary

The Wise Group is seeking a Mentor to join our Finance, Benefit & Debt service across the North West of England, working with people in prison and on probation to help them manage finances and debt. Delivered on behalf of the Ministry of Justice, the role focuses on building trusted relationships, providing practical support, and navigating financial systems to enable better outcomes for those we serve.

You will work with partners, maintain high-quality case records and demonstrate resilience

Responsibilities

• Build trusted, purposeful relationships with people in prison and on probation.
• Provide practical support around finance, benefits, budgeting and debt.
• Advocate for customers and help them navigate relevant services and organisations.
• Manage your caseload effectively and maintain accurate, timely and meaningful records.
• Work collaboratively with prison, probation and wider justice partners.
• Build confidence in the Wise Group through reliable, professional and consistent partnership working.
• Identify risks or issues early and use sound judgement about when to act, challenge or elevate.
• Follow through on commitments and take ownership of the quality of your work.
• Share frontline insight that can help improve our services, partnerships and understanding of the challenges people experience.
• Work collaboratively with colleagues across the Wise Group, recognising that successful reintegration often requires support beyond a single service.

Job description

Mentor - Finance, Benefit & Debt (North West)

CAPTION:

• Company: The Wise Group
• Salary: from £25,664 a year
• Hours: Full-time
• Location: PR1 8UQ
• Working pattern: Hybrid - 4 days remote
• Job type: Contract
• Posting date: 5 Oct 2026
• Closing date: 18 Oct 2026

Summary

Regular travel across the North West of England is required. A full UK driving licence and access to a vehicle are essential.

The opportunity

Financial stability can make a significant difference to someone's journey through the justice system and back into the community.

The Wise Group is looking for a Mentor to join our Finance, Benefit & Debt service, working alongside people in prison and on probation across the North West of England.

Delivered on behalf of the Ministry of Justice, the service provides practical, one-to-one support to help people understand and manage their finances, address debt, access the benefits and financial support they are entitled to and navigate the organisations and systems that can help them.

But this role is about more than giving financial advice.

Using the Wise Group's Relational Mentoring approach, you'll build trusted and purposeful relationships with people who may be facing several interconnected challenges. You'll take time to understand their circumstances, help them identify practical steps forward and stay focused on the outcomes that can help create greater stability.

You'll work independently and take responsibility for managing your caseload, maintaining high standards of case management and following through on commitments. You'll need good judgement, resilience and the ability to bring structure and consistency even when circumstances around you are changing.

Partnership working is central to the role.

You'll work closely with prison and probation colleagues and other organisations supporting people through the justice system and back into their communities. You'll represent the Wise Group professionally, build trusted working relationships and make it easier for partners to understand how our support can contribute to better outcomes for the people we collectively serve.

That means being someone partners can rely on - communicating well, doing what you say you will do, raising issues constructively and working together to find practical solutions.

You'll also bring what you are learning back into the Wise Group. Frontline experience matters. We want colleagues who notice recurring barriers, understand where systems are helping or hindering progress and share that insight so we can strengthen our delivery and our partnerships.

What you'll do

• Build trusted, purposeful relationships with people in prison and on probation.
• Provide practical support around finance, benefits, budgeting and debt.
• Advocate for customers and help them navigate relevant services and organisations.
• Manage your caseload effectively and maintain accurate, timely and meaningful records.
• Work collaboratively with prison, probation and wider justice partners.
• Build confidence in the Wise Group through reliable, professional and consistent partnership working.
• Identify risks or issues early and use sound judgement about when to act, challenge or elevate.
• Follow through on commitments and take ownership of the quality of your work.
• Share frontline insight that can help improve our services, partnerships and understanding of the challenges people experience.
• Work collaboratively with colleagues across the Wise Group, recognising that successful reintegration often requires support beyond a single service.