Finance & Debt Mentor | Hybrid North West

The Wise Group; United States; Hybrid; USD 31,000 - 37,000; Full time

Job summary

The Wise Group is seeking a Mentor to join our Finance, Benefit & Debt service across the North West of England, working with people in prison and on probation to help them manage finances and debt. Delivered on behalf of the Ministry of Justice, the role focuses on building trusted relationships, providing practical support, and navigating financial systems to enable better outcomes for those we serve.

You will work with partners, maintain high-quality case records and demonstrate resilience

Responsibilities

• Build trusted, purposeful relationships with people in prison and on probation.
• Provide practical support around finance, benefits, budgeting and debt.
• Advocate for customers and help them navigate relevant services and organisations.
• Manage your caseload effectively and maintain accurate, timely and meaningful records.
• Work collaboratively with prison, probation and wider justice partners.
• Build confidence in the Wise Group through reliable, professional and consistent partnership working.
• Identify risks or issues early and use sound judgement about when to act, challenge or elevate.
• Follow through on commitments and take ownership of the quality of your work.
• Share frontline insight that can help improve our services, partnerships and understanding of the challenges people experience.
• Work collaboratively with colleagues across the Wise Group, recognising that successful reintegration often requires support beyond a single service.

Job description

The Wise Group is seeking a Mentor to join our Finance, Benefit & Debt service across the North West of England, working with people in prison and on probation to help them manage finances and debt. Delivered on behalf of the Ministry of Justice, the role focuses on building trusted relationships, providing practical support, and navigating financial systems to enable better outcomes for those we serve.

You will work with partners, maintain high-quality case records and demonstrate resilience