Mental Health Technician

Socket.dev; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

CHI Health Immanuel in Omaha is seeking a Mental Health Tech to support Behavioral Health’s front and back office, assisting psychiatrists, patients, and the care management team. You will help with triage, vital signs, and accurate EHR documentation.

You’ll manage reception, patient registration, insurance/copay processing, and handling refill requests while maintaining confidentiality and excellent service in a trauma-informed, multicultural environment.

Qualifications

• High School Diploma and at least 1 year in mental health.
• Basic Life Support/CPR certification.
• Experience with patient care and EHR documentation.
• Ability to work in trauma-informed, confidential environment.

Responsibilities

• Assist psychiatrists, patients, and care management team.
• Provide basic medication triage, vital signs, and nursing tasks.
• Handle front office duties: reception, registration, insurance processing, phone calls.
• Process refill requests and maintain accurate EHR documentation.
• Support a trauma-informed, calm, professional environment.

Skills

Multitasking

Attention to detail

EHR proficiency

Confidentiality

Education

High School Diploma

Bachelors in Human Service

Psychiatric Assistant training

Nurse Aide training

Tools

EHR system

CPR certification

Job description

Where You’ll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Job Summary and Responsibilities

As our Mental Health Tech, you will be vital support for Behavioral Health's front and back office functions, assisting psychiatrists, patients, and the care management team. You'll ensure smooth operations, quality medication management, and clinical problem-solving.Every day you will provide basic medication triage, support services, and take vital signs for behavioral health patients. You'll manage front office reception, patient registration, insurance/copay processing, and telephones, while also handling back office tasks like refill requests, injections, and accurate EHR documentation.To be successful, you need strong multitasking, meticulous attention to detail, and a rapid ability to learn complex information accurately. Exceptional customer service, calm under pressure, EHR proficiency, and strict confidentiality are essential, along with flexibility to float.

• Assists patients through a trauma informed care atmosphere in the development of individuality and appropriate methods of self-expression through promoting an environment in which the patient can problem-solve and test out new behaviors.
• Assists the patients in acknowledging and accepting responsibility for psychological and behavioral patterns through providing feedback and positive reinforcement, consistently applying program rights and regulations, behavior modification program and communicating in an appropriate manner with the patients.
• Provides appropriate emergency care and maintains a safe environment. Maintains a secure environment and acts as a resource for emergency situations. Performs basic nursing tasks (i.e. but not limited to: vital signs, blood pressure, specimen collection, accu checks, weighing and assisting with ADL). Assists the nurse in carrying out orders that are within the scope of practice.
• Provides trauma informed care and supervision to patients needing physical restraints or seclusion.
• Assists the patient in dealing with relationship difficulties, supports and teaches appropriate socializations skills. Facilitates Its various supportive, classroom educational (where appropriate) and psych-educational activities.
• Communicates effectively utilizing both verbal and writing methods within a diverse and multicultural environment. Maintains appropriate communication networks and harmonious working relationships with members of the interdisciplinary team and other departments, through participating in staff meetings, quality assurance activities, safety, security and infection control programs, program development and implementation and all additional training assigned by leadership.

We are offering a $1,500 sign on bonus to new hires who meet the eligibility requirements

Job Requirements

Required

• High School Graduate and with at least 1 year of experience in mental health, upon hire and
• Basic Life Support - CPR, upon hire

Preferred

• Bachelors Other in Human Service field or one year experience in the Behavioral Health field is preferred, upon hire or
• Graduate of a Psychiatric Assistant and Nurse Aide training program, upon hire