Mental Health Technician III

Lasting Hope Recovery Center; Omaha (NE); On-site; USD 37,000 - 52,000; Full time

Job summary

Lasting Hope Recovery Center in Omaha, NE is seeking a Mental Health Tech to support Behavioral Health's front and back office, assisting psychiatrists, patients, and the care management team. You will perform basic medication triage, vital signs, and manage patient registration and insurance processing.

The role requires strong multitasking, attention to detail, exceptional customer service, proficiency with EHRs, and the ability to adapt in a trauma-informed setting; prior behavioral health

Qualifications

• Requires Bachelor's degree in human services or related field
• CPR and First Aid certifications preferably upon hire
• Experience in behavioral health is preferred

Responsibilities

• Provide basic medication triage and support services.
• Take vital signs and assist with clinical tasks under supervision.
• Manage front office tasks: registration, insurance/copay processing, phones.
• Support back-office tasks: refills and documentation in the EHR.
• Maintain safety, confidentiality, and trauma-informed care environment

Skills

Multitasking

Attention to detail

Customer service

Calm under pressure

Flexibility to float

Education

Bachelor's degree in human services or related field

Tools

EHR software

Job description

Job Summary and Responsibilities

As our Mental Health Tech, you will be vital support for Behavioral Health's front and back office functions, assisting psychiatrists, patients, and the care management team. You'll ensure smooth operations, quality medication management, and clinical problem-solving.

Every day you will provide basic medication triage, support services, and take vital signs for behavioral health patients. You'll manage front office reception, patient registration, insurance/copay processing, and telephones, while also handling back office tasks like refill requests, injections, and accurate EHR documentation.

To be successful, you need strong multitasking, meticulous attention to detail, and a rapid ability to learn complex information accurately. Exceptional customer service, calm under pressure, EHR proficiency, and strict confidentiality are essential, along with flexibility to float.

• Assists patients through a trauma informed care atmosphere in the development of individuality and appropriate methods of self-expression through promoting an environment in which the patient can problem-solve and test out new behaviors.
• Assists the patients in acknowledging and accepting responsibility for psychological and behavioral patterns through providing feedback and positive reinforcement, consistently applying program rights and regulations, behavior modification program and communicating in an appropriate manner with the patients.
• Provides appropriate emergency care and maintains a safe environment. Maintains a secure environment and acts as a resource for emergency situations. Performs basic nursing tasks (i.e. but not limited to: vital signs, blood pressure, specimen collection, accu checks, weighing and assisting with ADL). Assists the nurse in carrying out orders that are within the scope of practice.
• Provides trauma informed care and supervision to patients needing physical restraints or seclusion.
• Assists the patient in dealing with relationship difficulties, supports and teaches appropriate socializations skills. Facilitates various supportive, classroom educational (where appropriate) and psych-educational activities.
• Communicates effectively utilizing both verbal and writing methods within a diverse and multicultural environment. Maintains appropriate communication networks and harmonious working relationships with members of the interdisciplinary team and other departments, through participating in staff meetings, quality assurance activities, safety, security and infection control programs, program development and implementation and all additional training assigned by leadership.

Job Requirements

Required

• Bachelors Other in Human Service field, upon hire or
• Basic Life Support - CPR, upon hire or
• Basic Life Support Instructor, upon hire and
• First Aid, within 6 - months

Preferred

• One year experience in the Behavioral Health field is and
• 2- or more years of experience working with behavioral clients.

Where You'll Work

A 64-bed adult psychiatric facility, Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center, patients find comfort and a team of caring professionals working for them. Often, mental illness and substance abuse occur at the same time. CHI Health Lasting Hope Recovery Center offers an entire range of treatment and prevention services to meet the needs of patients experiencing both challenges. Treatment is built on personal strengths and support systems that treat individuals experiencing these illnesses.