Mental Health Support Specialist - Direct Care

Prestera Health Services; Huntington (WV); On-site; USD 17,000 - 24,000; Full time

Job summary

Prestera Health Services in Huntington, WV seeks a Direct Service Provider to support consumers daily across community, home, and residential settings. The role emphasizes safety, education, and collaboration with the treatment team.

Responsibilities include assisting with self-care, coordinating activities, and transporting clients as needed. A valid driver’s license is required; a High School Diploma and CPR/First Aid certification are essential.

Qualifications

• Valid driver’s license required.
• Experience or prior training working with mental health and substance abuse population preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
• Possess good written and verbal communication skills in conjunction with good time management and organizational skills.
• Has shown the ability to be creative and think outside the box in situations.
• Must be able to lift to 25 lbs.

Responsibilities

• Assist consumers in self-care, self-direction, independence, mobility, and learning as per service plan.
• Perform light household tasks, plan menus, and assist with meals as assigned.
• Organize and participate in leisure activities, guiding appropriate behavior.
• Accompany consumers in community activities, including appointments and outings.
• Monitor or administer medications as AMAP-certified when indicated.
• Provide education or supportive services to consumers.
• Obtain and document vital signs as assigned.
• Document consumer observations and behaviors.
• Monitor behavior and address issues per treatment plan.
• Ensure consumer safety and manage emergencies during shift.
• Utilize effective communication and de-escalation skills.
• Assist in behavioral management or crisis intervention as needed.
• Transport consumers using Prestera or personal vehicle.
• Maintain knowledge of Prestera policies and licensure requirements.
• Adhere to confidentiality, HIPAA, and risk management policies including incident reports.
• Utilize technology to facilitate services.
• Meet training requirements including CPR-First Aid and crisis intervention.
• Participate in related projects as directed by Prestera leadership.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Crisis de-escalation

Education

High School Diploma

First Aid/CPR certification

Crisis prevention/intervention training

Tools

EHR system proficiency

Job description

Prestera Health Services in Huntington, WV seeks a Direct Service Provider to support consumers daily across community, home, and residential settings. The role emphasizes safety, education, and collaboration with the treatment team.

Responsibilities include assisting with self-care, coordinating activities, and transporting clients as needed. A valid driver’s license is required; a High School Diploma and CPR/First Aid certification are essential.