Mental Health Specialist

HealthPartners, Inc.; Minnesota; On-site; USD 42,000 - 60,000; Full time

Job summary

Park Nicollet is hiring a Mental Health Specialist to support the Behavioral Health team. The role focuses on triaging patients into urgent care appointments, maintaining the triage board, and ensuring accurate data and scheduling for patients and families.

Qualifications include a four-year degree in human services or psychology, strong communication skills, and proficiency with office software and medical terminology. Schedule is Monday–Friday, 8:30am–5:00pm.

Qualifications

• Four-year degree in a human service or psychology area is required.
• Organized, detail oriented with strong communication, listening, and human relation skills.
• Strong computer skills and knowledge of medical terminology.
• Ability to adapt to rapid changing environments.
• Knowledge of age-related growth and development principles.

Responsibilities

• Support clinical processes and triage patients for emergent and urgent care appointments.
• Maintain the urgent/emergent visual control board and assist with data integrity.
• Provide quality customer service and schedule appointments for patients and families.

Skills

Detail oriented

Communication

Computer skills

Multi-tasking

Age-related development

Self-motivation

Last Word knowledge

Education

Bachelor's degree in human services or psychology

Tools

Last Word

Job description

Park Nicollet is looking to hire a Mental Health Specialist to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will incorporate the mental health assistant duties during times when not performing the urgent care duties. This position is used to effectively triage patients into emergent and urgent care appointments. Information obtained from multiple sources and use of a triage tool will assist in appropriate placement for patients. This individual will have the primary responsibility for daily maintenance of the urgent/emergent visual control board.

This requires a variety of computer and paper tasks supporting clinical process to ensure that the data access and integrity of patient information is maintained accurately and timely for continuum of care. Ensures quality support and strong customer service skills demonstrated by timely and courteous communication and scheduling appointments. This position directly supports our mission in providing excellent personalized care and service.

Work Schedule:

Monday – Friday 8:30am – 5:00pm

Required Qualifications:

Education, Experience or Equivalent Combination:

• Four-year degree in a human service or psychology area is required.

Knowledge, Skills, and Abilities:

• Organized, detail oriented with strong communication, listening, and human relation skills.
• Strong computer skills, related office programs, medical terminology and knowledge of last word helpful.
• Ability to adapt to rapid changing environments.
• Demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and insure safety of patients.
• Self motivator who is able to work effectively and be able to handle multiple tasks simultaneously without immediate supervision.
• Proven proficiency in the operation of the following: multi-lined telephone system, fax machine, photo copier, printer, personal computer and associated software applications, last word, and pager.