Mental Health Program Coordinator - Patient Access & Admin

Appalachian Regional Healthcare (ARH); Hazard (KY); On-site; USD 32,000 - 43,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) is seeking a Program Coordinator to efficiently register and discharge patients in the serious mental illness intensive outpatient program, compile medical information, and maintain accurate records. He/she may drive the van for patient transport and assist with mobility needs as required.

The role requires a high school diploma, basic life support and first aid training, and the ability to work with diverse teams in a busy clinic environment, ensuring

Qualifications

• High school diploma or GED required.
• 1 year of behavioral health experience preferred.
• 3–6 months on-the-job training required to attain proficiency.
• Basic Life Support and First Aid certifications required or hospital preference for de‑escalation training.
• Familiarity with CPT/ICD10 terminology and medical records is desirable.

Responsibilities

• Greet patients and determine needs, assist as needed.
• Register patients and prepare records, notices, and payor information.
• Interview patients to determine payment arrangements and refer unusual cases.
• Assist with balances due beyond deposits or third‑party payments.
• Explain insurance benefits and collect payments deposits.
• Post charges and payments daily; bill patients per policy.
• Maintain patient charts and medical records; ensure accuracy and security.
• Coordinate transportation and pick‑up/delivery for program patients.
• Open doors, assist passengers with mobility devices, ensure safety seat belt use.
• Support clinic staff, handle calls, and maintain filing and records.

Skills

Team collaboration

Organization

confidentiality

Medical terminology

Word & Excel

English communication

Documentation accuracy

Customer service

Education

High School Diploma or GED

Tools

Office equipment

Job description

Appalachian Regional Healthcare (ARH) is seeking a Program Coordinator to efficiently register and discharge patients in the serious mental illness intensive outpatient program, compile medical information, and maintain accurate records. He/she may drive the van for patient transport and assist with mobility needs as required.

The role requires a high school diploma, basic life support and first aid training, and the ability to work with diverse teams in a busy clinic environment, ensuring