Mental Health CMA: Care Coordination & Patient Support

Humboldt County Memorial Hospital; Humboldt (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

IPERS

Health insurance

Vision

Dental

Life Insurance

Long Term Disability

PTO

Job summary

Humboldt County Memorial Hospital is seeking a Certified Medical Assistant for the Mental Health and Wellness Clinic in Humboldt, IA. This full-time role supports both clinical and front-office operations, with a 7:30 am–4:00 pm schedule, Monday–Friday.

The CMA oversees mental health medications, handles prior authorizations, and collaborates with providers, pharmacies, and insurers to ensure timely patient care. Front-office tasks rotate with registration duties as needed.

Qualifications

• Graduate of an accredited Medical Assistant program.
• Experience with insurance prior authorizations and benefits verification preferred.

Responsibilities

• Greets and registers patients, verifies insurance, and schedules appointments.
• Triages calls and responds to crisis-related situations per protocols.
• Rooms patients and collects medical histories, vitals and visit information.
• Coordinates specialty mental health medications and prior authorizations with providers, pharmacies, and insurers.
• Assists providers during exams and treatments, including medication coordination.
• Educates patients on medications, treatments, and care instructions.
• Maintains accurate documentation of patient records and billing information; processes payments and account corrections.
• Completes assigned patient, billing and referral work queues.
• Ensures clinic readiness by managing supplies, equipment, and patient charts.
• Prepares and maintains treatment areas per safety and infection control standards.
• Maintains compliance with safety, confidentiality, regulatory and accreditation standards.
• Communicates effectively with patients and care teams to support coordinated care.
• Participates in training and professional development; may assist in training new staff.
• Demonstrates flexibility by rotating clinical and administrative duties.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Communication

Education

Medical Assistant program

Tools

EMR

Job description

Humboldt County Memorial Hospital is seeking a Certified Medical Assistant for the Mental Health and Wellness Clinic in Humboldt, IA. This full-time role supports both clinical and front-office operations, with a 7:30 am–4:00 pm schedule, Monday–Friday.

The CMA oversees mental health medications, handles prior authorizations, and collaborates with providers, pharmacies, and insurers to ensure timely patient care. Front-office tasks rotate with registration duties as needed.