Mental Health Clerk

NaphCare, Inc.; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Prescription coverage free

Employee Assistance Program (EAP)

401(k) with company contribution

Tuition assistance

Referral bonuses

Generous paid time off

Job summary

NaphCare, Inc. is seeking a motivated Mental Health Clerk to provide essential administrative support within the Birmingham Community Work Based Facility. This role involves direct interaction alongside medical professionals, where you will manage calls, enter data into Electronic Health Records and perform various clerical tasks.

The ideal candidate must possess a High School Diploma or GED, have basic computer skills, and ideally, experience in a correctional setting. Join us to be part of a team that values career advancement and offers strong benefits from day one.

Qualifications

• Minimum one year of clerical experience, preferably in a correctional setting.
• Ability to obtain BLS CPR Certification (AHA preferred).
• Maintain confidentiality of all proprietary and confidential information.

Responsibilities

• Manage all incoming calls, direct or transfer calls.
• Use Microsoft Office to prepare reports, memos and correspondence.
• Perform clerical functions including tracking supplies and creating purchase orders.

Skills

Basic computer skills with Microsoft Office

Excellent organization

Attention to detail

Time-management ability

Interpersonal skills

Communication skills

Ability to interact with diverse backgrounds

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

X-Jail software

TechCare software

Job description

Overview

NaphCare is hiring a Mental Health Clerk to join our team of medical professionals at the Birmingham Community Work Based Facility in Birmingham, AL.

As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator in a controlled environment where security is a top priority.

Responsibilities

• Manage all incoming calls, direct or transfer calls to appropriate staff, retrieve all voicemails daily and return calls as necessary.
• Use Microsoft Office (Word and Excel) to prepare reports, memos and correspondence; also use X-Jail and TechCare software.
• Perform clerical functions including tracking supplies, creating purchase orders for outside vendors, and distributing mail.
• Enter client data into Electronic Health Record (EHR) systems, including case notes, payments and scheduling.
• Shred all documentation containing Patient Health Information (PHI).
• Coordinate with Records Department for archiving files and reports.
• Coordinate volunteer services.

Qualifications

• High School Diploma or GED.
• Basic computer skills with Microsoft Office (Outlook, Excel, Word).
• Excellent organization, attention to detail, time‑management and multitasking ability.
• Ability to obtain BLS CPR Certification (AHA preferred).
• Minimum one year of clerical experience, preferably in a correctional setting.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance‑abuse issues.
• Maintain confidentiality of all proprietary and confidential information and adhere to a Code of Conduct and all corporate policies.
• Pass the facility’s criminal background check and drug screening.

Working Conditions

Perform in an environment that may be less than pristine and handle stressful situations while maintaining physical and mental health.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities in the US and is growing. Competitive salaries, generous benefits, and strong support for career advancement make it an attractive opportunity.

Benefits

• Health, dental & vision insurance starting day one.
• Prescription coverage free through the health plan from day one.
• Lowest‑cost benefits.
• Employee Assistance Program (EAP) services.
• 401(k) and Roth with company contribution from day one.
• Tuition assistance.
• Referral bonuses.
• Term life insurance at no cost.
• Generous paid time off and paid holidays.
• Free continuing education and CME opportunities.

Equal Opportunity Employer

Disability/Veteran.