Mental Health Case Manager

Service Access & Management, Inc.; Reading (Berks County); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Generous paid time off

Employer matching 401k – up to 5%

Tuition discounts

Professional development

Healthcare and insurance options

Job summary

Service Access & Management, Inc. (SAM) is hiring a Mental Health Case Manager in Berks County, PA. The role focuses on strengths-based, trauma-informed case management to support individuals with mental health needs in a community setting.

Starting rate is $23.651/hour under the current union agreement. The position includes on-call duties, some weekend hours, and benefits aligned with SAM’s programs.

Qualifications

• Bachelor's degree in a related field or 12 credits in human services with 2 years of related experience.
• Experience in mental health or developmental disability services preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Conduct assessments to identify needs, strengths, and goals.
• Develop and monitor individualized service plans with individuals and supports.
• Coordinate access to mental health services, supports and community resources.
• Respond to crises and provide timely intervention and support.
• Maintain confidentiality and accurate documentation.
• Engage in recovery-oriented planning and advocacy; participate in team meetings.

Education

Bachelor’s Degree in psychology, social work, counseling, social welfare, sociology, vocational rehabilitation, or related field

12 credits in a human services field and 2 years of related experience

Job description

Mental Health Blended Case Manager – Mental Health Services

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Mental Health Case Manager Role

As a Mental Health Case Manager within our Mental Health Services team, you’ll play a vital role in supporting individuals with mental health needs through strengths-based, trauma-informed case management. You’ll coordinate services, advocate for individuals, and assist in building pathways to stability and recovery. This position is ideal for someone who is organized, compassionate, and thrives in a community-based setting where collaboration and advocacy matter.

Starting Rate

$23.651/hour, per current union agreement

Mental Health Case Manager Core Responsibilities

• Conduct assessments to identify individual needs, strengths, and goals
• Develop and monitor individualized service plans in partnership with individuals and their supports
• Coordinate access to mental health services, supports, and community resources
• Respond to crises and provide timely intervention and support
• Maintain accurate, timely documentation in accordance with confidentiality and compliance standards
• Engage individuals in recovery-oriented planning, promote self-sufficiency, and provide advocacy
• Participate in team meetings, training, and supervision
• On-call and occasional weekend hours required

What You Bring

• Bachelor’s Degree in psychology, social work, counseling, social welfare, sociology, vocational rehabilitation, or a related field; OR
• 12 credits in a human services field and 2 years of related experience
• Experience in mental health or developmental disability services preferred
• Ability to work independently and as part of a team
• A valid driver’s license and reliable transportation

Who Thrives In This Role

• Organized and responsive
• Compassionate and adaptable
• Strong communicators and advocates
• Team players with a passion for supporting others

tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

• Generous paid time off and sick leave
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based at Berks County, PA. Work is primarily community-based with some remote flexibility.

Office hours are Monday through Friday, 8:00 AM to 5:00 PM. Mental Health Case Managers have On-Call responsibilities.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.