Mental Health Care Technician - TMS & Esketamine Support

Mindful Health Solutions; Cameron Park (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Company-paid training in TMS/Esketamin

No weekends

7 paid holidays + float holiday

PTO accrual

Benefits for full-time

Hands-on patient care

Job summary

Mindful Health Solutions is seeking a Patient Care Technician to join a high-volume medical office. You will deliver compassionate patient care, support TMS/Esketamine treatments, and handle administrative tasks including scheduling, insurance verification, and patient check-in/out.

This full-time role involves 33–40 hours per week, typically Monday–Friday, 8am–6pm, with no weekend work and a competitive PTO/holiday program. Training in TMS/Esketamine is provided.

Qualifications

• Deliver exceptional customer service focusing on prospective patients and strong phone presence.
• Demonstrate multitasking and meticulous attention to detail.
• Proficiency in MS Word and Excel and solid data entry skills.
• Uphold confidentiality and HIPAA compliance.

Responsibilities

• Ensure HIPAA compliance and patient confidentiality.
• Provide compassionate patient care and build trust with patients facing mental health challenges.
• Perform TMS treatments following physician protocols and document sessions.
• Manage schedules, demographics, and insurance information.
• Collect deductibles and co-pays from patients.
• Handle phone lines and email inquiries from current and prospective patients.
• Scan documents and maintain EMR record integrity.

Skills

Customer service

Phone presence

Multitasking

Data entry

Communication skills

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Mindful Health Solutions is seeking a Patient Care Technician to join a high-volume medical office. You will deliver compassionate patient care, support TMS/Esketamine treatments, and handle administrative tasks including scheduling, insurance verification, and patient check-in/out.

This full-time role involves 33–40 hours per week, typically Monday–Friday, 8am–6pm, with no weekend work and a competitive PTO/holiday program. Training in TMS/Esketamine is provided.