Memory Care Operations Coordinator

Chateau Retirement Communities; Bothell (WA); On-site; USD 73,000 - 89,000; Full time

Job summary

Chateau Retirement Communities in Bothell, WA is seeking a Memory Care Resident Care Coordinator to support resident care conferences, billing, staffing, and records. You will work closely with care teams to ensure smooth operations and resident well-being.

Reporting to the Memory Care Nurse Manager, you will help manage onboarding, training, and ongoing staff education while ensuring compliance with Washington Assisted Living regulations and Chateau policies.

Qualifications

• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) certification.
• Current CPR/First Aid certification.
• Current Food Handler Permit.
• Experience with billing and scheduling systems (Yardi, Paycom or similar software preferred).
• Experience with older adults or in senior living preferred.
• Supervisory or leadership experience preferred.
• Familiarity with Washington Assisted Living regulations is preferred.
• Excellent organizational, communication, and time management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional, compassionate, and service-oriented approach.

Responsibilities

• Coordinate resident care conferences and collaborate with residents, families, nurses, caregivers, and other departments.
• Manage monthly resident billing, long-term care insurance billing, and respond to billing inquiries.
• Create, maintain, and adjust caregiver schedules while helping ensure appropriate staffing levels.
• Maintain resident records, care documentation, and caregiver task sheets.
• Assist with onboarding, training coordination, and ongoing education for care staff.
• Order and manage care supplies, resident pendants, and vendor relationships.
• Coordinate new resident admissions with the Marketing team.
• Help ensure compliance with Washington State Assisted Living regulations and Chateau policies.
• Support the Health Services Director and Memory Care Nurse Manager with administrative projects and daily department operations.

Skills

Organizational skills

Communication

Time management

Customer service

Leadership

Billing systems experience

Scheduling systems

Education

HCA or CNA certification

CPR/First Aid certification

Food Handler Permit

Tools

Yardi

Paycom

Microsoft Office

Job description

Chateau Retirement Communities in Bothell, WA is seeking a Memory Care Resident Care Coordinator to support resident care conferences, billing, staffing, and records. You will work closely with care teams to ensure smooth operations and resident well-being.

Reporting to the Memory Care Nurse Manager, you will help manage onboarding, training, and ongoing staff education while ensuring compliance with Washington Assisted Living regulations and Chateau policies.