Memory Care Director

Charter Senior Living; Baltimore (MD); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Established Flourish neighborhood

Experienced leadership

Autonomy

Strong support

Job summary

Charter Senior Living of Towson is seeking a Memory Care Director to lead the Flourish Memory Care neighborhood. The role oversees resident care, programming, and daily operations, with hands-on support as needed.

You will supervise a dedicated team, collaborate with nursing and leadership, and participate in a Manager-on-Duty rotation while maintaining a resident-centered approach.

Qualifications

• Previous professional experience in a memory care environment.
• Previous supervisory or management experience.
• Experience supporting both memory care resident activities and daily care operations.
• Experience directly supervising or providing oversight to resident care associates.
• Strong knowledge of dementia care approaches and person-centered engagement.
• Ability to provide hands-on support with resident care when needed.
• Strong communication, coaching, and problem-solving skills.
• Ability to lead a team while maintaining positive relationships with residents and families.
• Flexibility to respond to changing resident and community needs.
• Strong organization, documentation, and follow-through.
• Ability to collaborate effectively with nursing and community leadership.
• Availability to work Monday-Friday and participate in the Manager-on-Duty rotation.

Responsibilities

• Oversee daily operations of the Flourish Memory Care neighborhood.
• Provide direct supervision, coaching, and leadership to memory care associates.
• Establish clear expectations and promote consistent, resident-centered care.
• Coordinate daily assignments, staffing priorities, and department needs.
• Support scheduling, coverage, and effective communication among team members.
• Address performance concerns and provide constructive feedback.
• Partner with community leadership to support staff development and retention.
• Maintain a positive, respectful, and accountable team environment.

Skills

Memory care leadership

Supervisory experience

Staff coaching

Resident care

Dementia care

Communication

Job description

Memory Care Director – Senior Living

Charter Senior Living of Towson | Towson, Maryland

Salary: $65,000–$68,000 Annually

Full-Time | Monday–Friday | Manager-on-Duty Rotation

Lead With Heart. Empower Your Team. Make Every Moment Matter.

Are you an experienced Memory Care Director or senior living leader who is passionate about supporting residents living with Alzheimer's disease and other forms of dementia?

Do you enjoy developing care teams, creating meaningful resident experiences, and leading by example?

Are you looking for an opportunity to lead an established memory care neighborhood with experienced associates, a collaborative leadership team, and the autonomy to make a difference?

Charter Senior Living of Towson is seeking a compassionate, experienced, and hands‑on Memory Care Director to lead our Flourish Memory Care neighborhood!

Our Flourish neighborhood serves 24 residents and is supported by a consistent, tenured team of associates who know our residents and their individual needs.

We're looking for a leader who understands that exceptional memory care requires both high-quality resident programming and strong oversight of daily care operations.

This is not simply an activities position. Our Memory Care Director is responsible for leading the Flourish team, supporting resident engagement, overseeing daily operations, and stepping in to assist with resident care when needed.

If you're a knowledgeable, adaptable, and relationship‑driven memory care professional who enjoys leading people and making meaningful connections, we'd love to meet you!

Why You'll Love Working at Charter Senior Living of Towson

Established Memory Care Team • Experienced Leadership • Autonomy • Strong Support

What makes this opportunity special?

• An established Flourish neighborhood: Our memory care neighborhood has 24 residents and is currently at capacity.

• Consistent, tenured associates: Work alongside a care team with established relationships and experience supporting our residents.

• Experienced community leadership: Our Executive Director, Health & Wellness Director, and Health & Wellness Coordinator each have approximately 12 years of tenure at the community.

• Collaborative leadership culture: Join a team that works together, communicates openly, and supports one another.

• Regional leadership support: Access additional guidance and resources from experienced regional leaders.

• Autonomy and ownership: Lead your department, make decisions, and bring ideas forward while following Charter's policies and procedures.

• Meaningful resident relationships: Make a difference in a close‑knit memory care neighborhood where individualized care and engagement matter.

We're looking for someone who wants to lead a strong team, build on an established foundation, and help our residents experience meaningful moments every day.

What You'll Be Responsible For

Memory Care Leadership & Daily Operations

• Oversee daily operations of the Flourish Memory Care neighborhood.

• Provide direct supervision, coaching, and leadership to memory care associates.

• Establish clear expectations and promote consistent, resident‑centered care.

• Coordinate daily assignments, staffing priorities, and department needs.

• Support scheduling, coverage, and effective communication among team members.

• Address performance concerns and provide constructive feedback.

• Partner with community leadership to support staff development and retention.

• Maintain a positive, respectful, and accountable team environment.

Resident Care Oversight & Support

• Monitor the quality and consistency of care provided to memory care residents.

• Ensure residents receive compassionate, individualized support that respects their dignity and abilities.

• Work closely with the Health & Wellness Director and nursing team regarding resident needs, changes in condition, and care concerns.

• Support implementation of resident service plans and established care approaches.

• Assist with direct resident care when needed, within applicable training, qualifications, and scope‑of‑practice requirements.

• Support associates in responding appropriately to dementia‑related behaviors and communication challenges.

• Promote resident safety, comfort, and emotional well‑being.

• Maintain positive communication with residents' families and responsible parties.

Memory Care Programming & Resident Engagement

• Develop and oversee meaningful daily activities and engagement opportunities for memory care residents.

• Ensure programming reflects residents' individual interests, abilities, histories, and preferences.

• Promote activities that support cognitive stimulation, physical movement, social connection, and emotional well‑being.

• Adapt activities for residents with different stages of dementia and varying levels of participation.

• Encourage associates to incorporate meaningful engagement into everyday care routines.

• Evaluate resident participation and identify opportunities to improve programming.

• Collaborate with other departments to coordinate special events and resident experiences.

• Create an environment where every resident feels included, respected, and valued.

Team Development & Collaboration

• Train, mentor, and support memory care associates.

• Reinforce appropriate dementia care techniques, communication practices, and resident engagement approaches.

• Provide hands‑on guidance when associates need additional support.

• Work collaboratively with the Executive Director, Health & Wellness Director, and other department leaders.

• Communicate staffing needs, resident concerns, and operational priorities proactively.

• Participate in leadership meetings and quality improvement initiatives.

• Maintain organized records and appropriate department documentation.

• Support compliance with applicable Maryland assisted living requirements and Charter policies.

Flexibility & Community Leadership

• Maintain a visible, approachable presence throughout the Flourish neighborhood.

• Adapt to changing resident and staffing needs.

• Step in to support the team when operational needs require it.

• Participate in the community's Manager‑on‑Duty rotation.

• Support community initiatives and cross‑department collaboration.

• Demonstrate sound judgment, professionalism, and accountability.

What We're Looking For

Required Qualifications

• Previous professional experience in a memory care environment.

• Previous supervisory or management experience.

• Experience supporting both memory care resident activities and daily care operations.

• Experience directly supervising or providing oversight to resident care associates.

• Strong knowledge of dementia care approaches and person‑centered engagement.

• Ability and willingness to provide hands‑on support with resident care when needed, within appropriate qualifications and training.

• Strong communication, coaching, and problem‑solving skills.

• Ability to lead a team while maintaining positive relationships with residents and families.

• Flexibility to respond to changing resident and community needs.

• Strong organization, documentation, and follow‑through.

• Ability to collaborate effectively with nursing and community leadership.

• Availability to work Monday‑Friday and participate in the Manager‑on‑Duty rotation.

Preferred Qualifications

• Previous Memory Care Director, Memory Care Manager, Memory Care Coordinator, or similar leadership experience.

• Certified Dementia Practitioner (CDP) certification.

• Experience developing or overseeing dementia‑specific activities and engagement programs.

• Experience supervising memory care caregivers or resident assistants.

• Experience supporting staffing, scheduling, and employee development.

• Familiarity with Maryland assisted living requirements.

• Experience working in an established memory care neighborhood.

Memory care experience and supervisory experience are required. CDP certification is preferred but not required.

Who Will Thrive in This Role?

You'll be a great fit if you:

• Have a genuine passion for supporting individuals living with dementia.

• Understand both the programming and care components of memory care.

• Are comfortable leading, coaching, and holding associates accountable.

• Enjoy building meaningful relationships with residents and families.

• Are flexible and willing to step in when your team needs support.

• Know how to adapt activities and care approaches to individual residents.

• Communicate effectively with nursing and community leadership.

• Value teamwork and a collaborative environment.

• Are organized, dependable, and proactive.

• Appreciate having autonomy while maintaining accountability.

• Take pride in maintaining a positive and supportive memory care environment.

Compensation & Schedule

Annual Salary: $65,000–$68,000

Full‑Time Leadership Position

• Primary schedule: Monday‑Friday

• Manager‑on‑Duty rotation required

• Flexibility to support resident and operational needs

Why Charter Senior Living?

At Charter Senior Living, our mission is To Enhance the Human Spirit.

We believe exceptional memory care begins with meaningful relationships, compassionate support, and a genuine understanding of each resident as an individual.

Our Flourish Memory Care approach emphasizes purpose, connection, dignity, and meaningful daily experiences.

Our Core Values

• Serve with Heart

• Serve with Purpose

• Serve with Courage

• Have Fun While Serving

At Charter Senior Living of Towson, you'll join an established leadership team that values collaboration, supports its associates, and encourages leaders to take ownership of their departments.

Ready to Lead With Purpose?

If you're an experienced memory care professional who can lead a team, oversee resident care, create meaningful engagement opportunities, and provide hands‑on support when needed, we'd love to meet you!

Join Charter Senior Living of Towson and help us continue delivering compassionate, engaging, and personalized care to our Flourish residents.