Memorial Services Administrative Associate

NorthStar Memorial Group; Waipahu (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

NorthStar Memorial Group seeks a Staff Associate at Mililani Mortuary in Waipahu, HI to support families through the funeral planning process. The role focuses on coordinating services, answering inquiries, and maintaining reverence in all interactions.

Ideal candidates bring hospitality experience, strong communication skills, and the ability to handle challenging situations with empathy. The position offers hourly compensation of $17.00 and opportunities to contribute to compassionate service.

Qualifications

• Experience in hospitality services, including hotels, catering, or similar guest-focused environments.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Hospitality experience

Handling difficult situations

Funeral professional exp. preferred

Job description

NorthStar Memorial Group seeks a Staff Associate at Mililani Mortuary in Waipahu, HI to support families through the funeral planning process. The role focuses on coordinating services, answering inquiries, and maintaining reverence in all interactions.

Ideal candidates bring hospitality experience, strong communication skills, and the ability to handle challenging situations with empathy. The position offers hourly compensation of $17.00 and opportunities to contribute to compassionate service.