Membership Strategy & Renewal Senior Director

Walmart Inc.; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Company-paid life insurance

Paid time off

Disability insurance

Company discounts

Military Leave Pay

Adoption and surrogacy expense reimb.

Education benefits through Live Better

Job summary

Walmart Inc. in Bentonville, AR is seeking a Senior Director, Membership Strategy- Renewal to lead a significant portion of Sam’s Club membership and drive recurring membership income. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes.

The role partners with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to deliver meaningful business results and to grow member engagement and retention.

Qualifications

• Bachelor’s degree in a relevant field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area.
• 5+ years of leadership experience managing teams including Senior Managers or Directors.
• Experience in a scaled membership, subscription, loyalty, or recurring-revenue business.
• Strong strategic and financial acumen to improve results.

Responsibilities

• Lead membership strategy: set direction and priorities and translate strategy into measurable outcomes.
• Drive growth and retention: improve acquisition, engagement, loyalty, renewal, and retention based on member behavior.
• Own membership economics: balance growth, churn, pricing, benefits, and lifetime value.
• Strengthen the membership proposition: improve products, services, benefits, pricing, and experiences.
• Lead complex decisions: guide strategy, partnerships, investments, and business transformation.
• Turn insights into action: use member, financial, and operational data.
• Build partnerships: align cross-functional teams.
• Develop leaders: coach Directors and Senior Managers and build the talent pipeline.

Skills

Membership strategy

Growth and retention

Membership economics

Cross-functional leadership

Strategic decision making

People development

Data-driven insights

Education

Bachelor’s degree in Business or related field

12 years’ experience in retail merchandising/operations without a degree

Job description

Walmart Inc. in Bentonville, AR is seeking a Senior Director, Membership Strategy- Renewal to lead a significant portion of Sam’s Club membership and drive recurring membership income. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes.

The role partners with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to deliver meaningful business results and to grow member engagement and retention.