Membership Specialist, Forest Carbon Programs

Carbon, Inc.; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Discretionary annual bonus

Remote-friendly environment

Job summary

Chestnut Carbon is seeking a Membership Coordinator for Forest Carbon Works, a private US forest landowner program. You’ll guide members from enrollment to ongoing participation, coordinate onboarding with Finance, Legal, and Natural Resources, and maintain accurate records in Salesforce and SharePoint.

The role emphasizes strong organizational and customer-support skills, routine communications, and working effectively in a remote environment across the U.S. Travel may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in account management, customer support, or membership administration.
• Experience with Salesforce or HubSpot; SharePoint familiarity and payment ops a plus.
• Experience administering agreements, drafting amendments, and maintaining compliance records.
• Strong communication, organization, and attention to detail.

Responsibilities

• Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources.
• Manage member lifecycle events: annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.
• Maintain accurate member records and documentation in Salesforce and SharePoint.
• Serve as the day-to-day contact for routine member questions, escalating complex matters to the Membership Manager.
• Send scheduled communications, reminders, program updates, and surveys, and track participation and follow-up.
• Prepare amendment packages from approved templates and route them for review and signature.
• Review documentation for completeness and record amended terms in the CRM and designated repositories.
• Support deed, entity document, easement, and payee-change reviews, escalating compliance questions as needed.
• Run standard CRM and payment reports, audit data, and correct discrepancies.
• Prepare payment calculations and requests, track approvals and status, and record issuance in the CRM.
• Partner with Finance on payment processing, reconciliation, and routine member payment questions.
• Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits, and document standard operating procedures.

Skills

Communication skills

Organizational skills

Attention to detail

Time management

Independent work

Discretion

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

HubSpot

SharePoint

MS Office

Job description

Chestnut Carbon is seeking a Membership Coordinator for Forest Carbon Works, a private US forest landowner program. You’ll guide members from enrollment to ongoing participation, coordinate onboarding with Finance, Legal, and Natural Resources, and maintain accurate records in Salesforce and SharePoint.

The role emphasizes strong organizational and customer-support skills, routine communications, and working effectively in a remote environment across the U.S. Travel may be required.