Remote Membership Coordinator for Coaching Programs

Kenyan Edu; Northern (KY); Hybrid; USD 25,000 - 31,000; Full time

Benefits offered by this job

Flexible hours

Fully remote workflow

Annual professional-development plan

Unlimited time off

Global team environment

Job summary

Coaching.com is seeking a detail-oriented Membership Coordinator to manage membership programs, session logistics, and communications. This remote full-time role supports the Membership Manager and Director, ensures accurate records, and coordinates volunteers, facilitators, and speakers.

You will test access, manage calendars, publish resources, and maintain SOPs while delivering high-quality member experiences.

Responsibilities

• Own the day-to-day coordination of assigned membership programs, projects, communications, and recurring administrative workflows.
• Build, maintain, update project plans, task lists, deadlines, owners, dependencies, and status updates in Asana.
• Ensure every assigned task has a clear owner, deadline, intended outcome, and documented completion status.
• Provide daily updates on weekly priorities, progress, risks, blockers, and next steps in the designated Membership team channel or project-management system.
• Schedule meetings; prepare agendas, materials, and links; capture decisions and action items; and distribute follow-up notes promptly.
• Maintain an accurate membership operations calendar covering sessions, facilitator commitments, speaker commitments, member communications, reminders, deadlines, and follow-up requirements.
• Identify repetitive manual work and recommend or implement approved automations to improve accuracy, timeliness, and efficiency.
• Collaborate with the Membership Team on delivery, design & development processes.
• Acknowledge all member, facilitator, speaker, and internal emails within 24–48 business hours, even when a full resolution requires more time.
• Escalate sensitive member issues, complaints, refund/payment concerns, access problems, or unresolved requests to the Membership Manager promptly.
• Coordinate the operational delivery of membership sessions, coaching circles, learning experiences, workshops, and summits.
• Complete quality assurance before any member-facing launch or send, including testing registration links, access permissions, invite links, reminders, automations, quiz links, recordings, and resource downloads in a test account where applicable.
• Coordinate and compile new member and cancellation data, ensuring timely and relevant information is shared across teams.
• Support the delivery of live membership sessions on Zoom, including session support, session hosting, logistical coordination, scheduling and content preparation.
• Upload, title, tag, and publish recordings and resources in the Membership Resource and Recording Library in Circle according to established standards.
• Update SOPs promptly whenever a workflow, platform, automation, communication sequence, or ownership model changes.
• Assist with general administrative tasks related to membership management, including summit coordination, member database maintenance, and documentation.
• Hosting coverage when needed.
• Manage and coordinate volunteer facilitators, allocating sessions, being their point of contact and ensuring they are well-prepared for the sessions they are facilitating.
• Maintain complete facilitator records, including session assignment, attendance, feedback, completed reports, outstanding actions, and follow-up needs.
• Collect, review, and file session and facilitator reports for completeness, accuracy, and required follow-up before closing them.
• Support the Membership Director with speaker research, outreach, booking, scheduling, confirmation, preparation, and post-event follow-up.
• Send and track speaker invitations, calendar holds, confirmation emails, reminder emails, asset requests, biographies, headshots, slides, workbooks, and handouts.
• Ensure speaker materials meet our standards before publication and are stored in the correct central location.
• Coordinate collection of testimonials, speaker thank-yous, post-session feedback, and all required follow-up communications.

Job description

Coaching.com is seeking a detail-oriented Membership Coordinator to manage membership programs, session logistics, and communications. This remote full-time role supports the Membership Manager and Director, ensures accurate records, and coordinates volunteers, facilitators, and speakers.

You will test access, manage calendars, publish resources, and maintain SOPs while delivering high-quality member experiences.